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Tip House, a chief systems analyst at the OCLC Online Computer Library Center, has twenty-five years of experience in software development, testing, and quality assurance. Tip is a Certified Quality Analyst, Certified Software Quality Engineer, and trained Lead Ticket Auditor. He is the creator of numerous tools for test automation and software configuration, including the WebART tool, and is the author of numerous papers and presentations on software testing, software measurement, electronic document control/collaboration, and XP.