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Rick McDonald teaches computer and networking courses at the University of Alaska Southeast in Ketchikan, Alaska. He holds a B.A. degree in English and an M.A. degree in Educational Technology from Gonzaga University in Spokane, WA. After several years in the airline industry, he returned to full time teaching. Rick started in the Cisco Academy in North Carolina and taught CCNA and CCNP courses to students and was a CCNA Instructor Trainer. Previous Academy projects include authoring CCNP study guides and technical editing a previous edition of the CCNA 2 and 3 textbook. His current project is developing methods for delivering hands-on training via distance in Alaska using web conferencing and NETLAB(r) tools.