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WILLIAM M. ULRICH is president of Tactical Strategy Group, Inc., a consulting firm specializing in information and business planning. He has 24 years' experience in IT and is author of TSRM, a widely deployed redevelopment methodology. Ulrich has advised Fortune 1000 companies, government agencies, technology companies, and consulting firms on IT strategies. Formerly a senior manager at KPMG, he has written for Computerworld, Information Week, and many other leading publications.