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As a world-renowned author, IT consultant and lecturer, Harris Kern has taught industry leaders to focus on the people, the processes and critical issues that drive successful IT organizations. His clients include Time Warner, Inc., Nike, Standard & Poor’s, DirectTV, 20th Century Fox, Sony Pictures, Chrysler, and Fannie Mae. In addition, he has enjoyed significant success with emerging companies by educating them on the importance of establishing a cost-effective, reliable and scalable infrastructure. For example, companies such as Whatshotnow.com, N2K, Internet Shopping Network, and atomshockwave have benefited both operationally and economically by employing Mr. Kern’s disciplines. Operational improvements have resulted in a highly available infrastructure, leaving them to their rapidly growing core competencies. His extensive industry experience is the foundation for his prowess as an author. He literally “wrote the book” on several critical topics impacting IT operations. His best-selling books include Rightsizing the New Enterprise, Networking the New Enterprise, Managing the New Enterprise and Building the New Enterprise. As Publisher of Harris Kern’s Enterprise Computing Institute, a division of Prentice Hall, he is looked upon as an authority in a wide range of IT enterprise subjects. His current series covers a wide range of titles, including the highly acclaimed titles, IT Services, IT Organization and most recently, High Availability.