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Jeffrey R. Shapiro has specialized in Microsoft technologies since 1989, and has published eleven books on network administration and software development. He is technical lead and chief architect for ZLB Plasma Services, a firm with 50 locations throughout the U.S. As leader of ZLB's NetWare-to-Windows migration team, he architected its nationwide Active Directory, SQL Server, and Exchange network. Previously, he led Broward County, Florida's NetWare-to-Windows 2000 migration project, architecting three mission-critical high performance data centers supporting 6,000 users.