ALKA JARVIS is Manager of Software Quality at Cisco Systems, CA, and a certified quality lead auditor (ISO 9000). She is the author of Inroads to Software Quality (Prentice Hall PTR, 1997) and ISO 9000-3 (Springer Verlag, 1995). She is President of the Bay Area Quality Assurance Association and has served as an Applied Total Quality Advisory Board Member for University of California (UC) Berkeley Extension as well as for the Certificate Program in Continuous Improvement at the U.S. Santa Cruz Extension.
LINDA HAYES has over fifteen years' experience in software development, quality assurance, testing and all phases of delivery and services. She is founder and CEO of two software companies, including AutoTester, Inc., an automated tool vendor. She is author of the Automated Testing Handbook, and writes the monthly Quality Quest column for Datamation.