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Dr. Ravi Kalakota is the CEO of E-Business Strategies. A leading authority on business technology trends and strategy, he has consulted with Fortune 1000 companies and written seven pioneering books on e-commerce, e-business, m-business, and now services. Two of his books are considered by Amazon.com to be "e-commerce classics." Previously, Dr. Kalakota served as the Georgia Research Alliance Chair Professor at Georgia State University. He also held the Xerox Chair in information systems at the Simon Graduate School of Business, University of Rochester, and has taught at the University of Texas at Austin.