Steve Diller, a partner at Cheskin, has more than 20 years of strategy and market-ing consulting experience. He leads Cheskin’s Experience Design Studio and also drives Cheskin’s media content practice. Diller’s impressive roster of clients includes the Washington Post, Hewlett-Packard, Microsoft, Pulitzer and Weight Watchers. He has contributed to numerous books, including The Human-Computer Interaction Handbook, The Principles of Trust, and Newspaper Brand Development and has produced and di-rected several feature films.
Nathan Shedroff is one of the pioneers of experience design, which has been the focus of his speaking and teaching engagements, his writing, and his professional projects. Part designer, part entrepreneur, he provides strategic thinking and design consultation to companies seeking to provide their customers better experiences in a variety of media, including print, digital, online, and product design. A founding member of the International Academy for Digital Arts and Sciences, he was twice nominated for a Chrysler Innovation in Design Award, as well as for a National Design Award. He is also the author of Experience Design (New Riders, 2001).
Darrel Rhea is CEO of the innovation consulting firm, Cheskin and is considered to be one of the world’s most influential strategic design consultants. In addition to his work in executive coaching and training for international organizations, over the past 25 years Rhea has influenced the design of thousands of products and brands for many of the world’s leading companies. A thought leader in the practice of experience design, Rhea is a contributing columnist on innovation for Business Week Online, was featured in Malcolm Gladwell’s Blink, and won the Jay Doblin Design Award for his contributions to experience design.