Infrastructure expert and world acclaimed author Rich Schiesser combines the expertise of a senior IT executive, professional educator, industry spokesman and sought-after consultant to benefit numerous clients in a variety of industries world-wide. During the past two decades, Rich has headed up major infrastructure organizations at firms as diverse as Hughes Aircraft Company, the City of Los Angeles, and Twentieth Century Fox. For nearly ten years he managed the primary data center at Northrop Grumman Corporation, considered at the time to be one of the largest and most advanced computer facilities in the world. While at Northrop Grumman, he led numerous process-improvement teams, developed a customer service methodology so effective it became a corporate standard, trained as a Baldrige quality examiner and successfully headed up the computer centers of all five divisions within the corporation. Rich is founder and owner of RWS Enterprises, Inc., a consulting firm for designing and implementing world-class infrastructures. His client list includes: The Weather Channel, Emory Air Freight, Amazon.com, DIRECTV, Option One Mortgage, Las Vegas Police and Fremont Investments & Loans. He has effectively combined the corporate and academic arenas in teaching a variety of IT management classes at California State University, Los Angeles (CSULA) and at the University of California at Los Angeles (UCLA), and is currently a member of the faculty at the University of Phoenix. Rich authored the ground-breaking IT Systems Management, which is still on the best seller’s list and remains one of the few American books aligned with ITIL practices. He continues to educate and inform with frequent articles in leading IT trade journals and websites; his latest book with co-authors Harris Kern and Mayra Muniz is IT Production Services. Rich holds a Bachelor of Science degree from Purdue University, a Masters of Science degree from the University of Southern California (USC) and has completed graduate work in business administration from UCLA.