PRODUCT SUPPORT ANNOUNCEMENT
Some videos and Web Editions may be returning errors on launch. Learn more.
David Hanes, CCIE No. 3491, is a Technical Leader specializing in IoT and working in Cisco Technical Services as part of the Cloud Support Technical Assistance Center (TAC). With experience in the incubation of new technologies, he is currently leading the TAC support effort for Cisco’s IoT cloud solutions. He also has technical expertise in the areas of collaboration and cognitive computing.
David has multiple patents issued and pending in the areas of IoT and collaboration. He is an active participant in the SIP Forum and in the IETF as an RFC contributor and author. David has written and contributed to various industry publications and white papers and is a co-author of the Cisco Press book Fax, Modem, and Text for IP Telephony. He has spoken at industry and technical conferences worldwide and has been honored as a Hall of Fame speaker by Cisco Live.
Since joining Cisco in 1997, David has worked as a TAC engineer for the WAN, WAN Switching, and Multiservice Voice teams; as a team lead for the Multiservice Voice team; as an escalation engineer covering a variety of VoIP technologies; and as a field trial support engineer. Prior to working at Cisco, David was a systems engineer for Sprint, where he gained his first computer networking experience working on the Frame Relay and X.25 protocols. He holds a degree in electrical engineering from North Carolina State University.