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Kerrie Meyler, MVP, is lead author of Microsoft Operations Manager 2005 Unleashed and System Center Operations Manager 2007 Unleashed. Mark Gosson, Opalis Technical Evangelist at Microsoft, managed Field Engineering and Pre-sales Engineering for Opalis before its acquisition by Microsoft. Charles Joy, Opalis Technical Evangelist at Microsoft, has led Opalis implementations for customers of all sizes, and has presented on Opalis at many Microsoft events.