Susan Snedaker is a strategic business consultant specializing in business planning, development and operations. She has served as author, editor, curriculum designer, and instructor during her career in the computer industry. Susan holds a Master of Business Administration and a Bachelor of Arts in Management from the University of Phoenix. She has held executive and technical positions at Microsoft, Honeywell, Keane, and Apta Software. She earned MCSE and MCT certifications and has contributed chapters to five books on Microsoft Windows 2000 and 2003. Susan currently provides strategic business, management and technology consulting services to companies of all sizes.