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THOMAS H. DAVENPORT is Director of the Andersen Consulting Institute for Strategic Change, a Professor in the Management Information Systems Department at the Boston University Graduate School of Management and is currently Distinguished Scholar in Residence at Babson College.
He is widely published author an acclaimed speaker on the topics of information and knowledge management, re-engineering, enterprise systems and the use of information technology in business. He has a PhD from Harvard University in organizational behavior and has taught at the Harvard Business School, the University of Chicago, and the University of Texas at Austin Graduate School of Business. He has also directed research at Ernst & Young, McKinsey & Company, and CSC Index.
Dr. Davenport wrote the first article on re-engineering and the first book, Process Innovation: Reengineering Work through Information Technology (Harvard Business School Press, 1993). His most recent work focuses on new approaches to information and knowledge management. He has recently published two well-received books on this topic, Information Ecology: Mastering the Information and Knowledge Environment (Oxford University Press, may 1997) and Working Knowledge: Managing What Your Organization Knows (Harvard Business School Press, November 1997). His next book on enterprise systems, Mission Critical, is scheduled for publication by Harvard Business School Press in January 2000.
His articles have appeared in Harvard Business Review, Sloan Management Review, California Management Review and many other publications. Tom also writes a monthly column created expressly for him by CIO Magazine called "Think Tank". He is one of the founding editors of Knowledge, Inc, and has been a board member for a variety of organizations.