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Marc Wolenik, MCP, PMP, MBS CRM (Santa Rosa, CA) is author of Microsoft Dynamics CRM 4 Unleashed. He owns Webfortis, a consultancy that has participated in dozens of Microsoft Dynamics projects, and has integrated many other business applications with CRM. His familiarity with Microsoft's Dynamics project team and access to early betas gives him unique insight into Dynamics CRM. Rajya Bhaiya (San Francisco, CA) is an IT Solutions Architect with extensive experience supporting large-scale Fortune 500 applications that use and integrate Microsoft Dynamics CRM, SharePoint, and PerformancePoint. He has an extensive background in both application engineering and customization.