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ROBERT J. TORRES is an IBM Certified IT Specialist and Senior Consultant in IBM's National Usability Engineering Practice with over 30 years of experience in IT technical and management positions. His recent work with IBM and industry clients has involved suite-level software development and migration planning, leading and performing software design and prototyping, defining development processes, creating prescriptive style guides for consistency, integration, and usability, Web software development, and usability evaluation.