Larry Klosterboer works in the trenches of IT Operations and has covered virtually every position in operations-second shift mainframe operator, systems support, server administrator, network designer, help desk agent, asset manager, systems engineer, business analyst and tool implementation expert. For all of his eighteen years in the IT operations business he's been learning lessons and sharing them with others. He is currently a certified IT architect focusing on delivering ITIL solutions and is ITIL certified.
Listen in as ITIL experts Larry Klosterboer and Robin Yearsley discuss how to create and implement a solid plan for change and release management.
Larry Klosterboer discusses with Robin Yearsley, an experienced ITIL Manager's Qualified Service Management Consultant, how to overcome challenges associated with planning and implementing ITIL Configuration Management. In Part 1 they discuss planning, while Part 2 focuses on the implementation process, populating the CMDB, choosing a pilot, and communication & enterprise roll-out.