John Arthur Ricketts
Dr. John Arthur Ricketts is an IBM distinguished engineer. This is a top technical honor in the IBM Corporation based on outstanding and sustained achievement. As a distinguished engineer in Business Transformation Outsourcing (BTO), Dr. Ricketts does applied analytics, develops intellectual capital, and coaches others. He speaks frequently at professional conferences, academic conferences, user consortia, and executive briefings. His publications have appeared in MIS Quarterly, Interface, Information and Management, Journal of Software Maintenance, Informatica, and Computer Programming Management.
Managing services is extremely challenging, and traditional "industrial" management techniques are no longer adequate. In "Reaching the Goal," Dr. John Arthur Ricketts presents a breakthrough management approach that embraces what makes services different: their diversity, complexity, and unique distribution methods.
Audio Podcast: Using the Theory of Constraints in Services
from the Business901 Podcast
|1.||Reaching The Goal: How Managers Improve a Services Business Using Goldratt's Theory of Constraints (paperback)|
|2.||Reaching The Goal: How Managers Improve a Services Business Using Goldratt's Theory of Constraints (Adobe Reader)|