Norbert Bieberstein

Norbert Bieberstein is a solution architect for the IBM Enterprise Integration team and is responsible for the team's worldwide communication. In his dual role, he gained first-hand experiences from customer projects in various industries striving to migrate to SOA-based On Demand solutions. He currently is completing his MBA at Henley Management College in the United Kingdom. In his communication role, he is delivering insight and best practices to IBM and customers in various forms. Norbert co-authored the IBM Redbooks Introduction to Grid Computing with Globus (SG24-6895-01) and Enabling Applications for Grid Computing with Globus (SG24-6936-00), wrote the textbook CASE-Tools (ISBN: 3446175261), and published several magazine articles on various IT topics. Norbert also worked as a technology manager in the IBM software partner organization, where he led the IBM OMG delegation during UML definition. He also acted as a software engineering (CASE) consultant to the IBM software development labs. Norbert has more than 25 years of experience in information technology and computer sciences. Before joining IBM in 1989, he was an application developer for a regional CIM provider and worked as scientific programmer at Aachen University of Technology (RWTH), where he received his masters in mathematics and geography. He also holds teacher's degrees for higher education in Germany. He lives with his family near Düsseldorf, Germany.

Keith Jones

Dr. Keith Jones, Ph.D is a veteran programmer with more than 20 years of development experience. An expert in artificial intelligence and human/computer interactions, he has a long history of creating specialized applications for some of the largest companies in the world, including Ford Motor Company, American Airlines, and Dun & Bradstreet. Keith's most recent projects included speech recognition applications for the US Department of Education, artificial intelligence solutions for the Nielsen Ratings, and programs that enabled NASA robots to see. Dr. Jones is the has written numerous articles for professional publications including ComputerWorld, and Enterprise Journal, and is the author of several books on Y2K issues, and software quality assurance.

Robert Laird

Robert G. Laird is an architect with IBM in the SOA Advanced Technologies group, performing worldwide consulting for IBM customers in the area of SOA governance, SOA architecture, and telco architecture. He has previously coauthored Executing SOA for Pearson Publishing, and has also written white papers and articles on SOA and SOA governance. He has more than 30 years of industry and consulting experience. Bob worked at MCI (a U.S. telco) as the chief architect, where he led the Enterprise Architecture group and the creation of an SOA-based single-stack strategy for multiple legacy applications and networks, and led automation projects in network management, provisioning, and restoration. He also consulted nationally for American Management Systems.

Tilak Mitra

Tilak Mitra is a Senior Certified Executive IT Architect with IBM Global Business Services working very closely with the Worldwide SOA Center of Excellence group in IBM. He specializes in Service-Oriented Architectures (SOAs), helping IBM in its business strategy and direction, fostering the maturity of SOA in the company. He also works as an SOA subject matter expert and architect, helping clients in their SOA-based business transformation, with a focus on complex and large-scale enterprise architectures.