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Quality of Service Design Overview
By Tim Szigeti, Christina Hattingh
Dec 17, 2004
This chapter provides an overview of the QoS design and deployment process. This process requires business-level objectives of the QoS implementation to be defined clearly and for the service-level requirements of applications to be assigned preferential or deferential treatment so that they can be analyzed.
A Holistic View of Six Sigma
By Roger W. Hoerl, Ron D. Snee
Dec 3, 2004
This chapter has provided a general overview of Six Sigma—the key elements of the initiative and the key concepts, methods, and tools—and the tremendous opportunities for using Six Sigma to improve processes, functions, and organizations beyond the factory floor.
Quality of Service, Part 2 of 2: Managing Enterprise QoS
By Stephen B. Morris
Oct 15, 2004
In the conclusion of his two-part series on quality of service (QoS), network management specialist Stephen Morris discusses the issues of enterprise QoS management.
Quality of Service, Part 1 of 2: Elements of Enterprise QoS for Voice Over IP
By Stephen B. Morris
Oct 8, 2004
In the first article of a two-part series, network management specialist Stephen Morris discusses the increasingly critical area of enterprise QoS for IP-based voice service or voice-over-IP (VoIP).
Signaling System No. 7: The Role of SS7
By Lee Dryburgh, Jeff Hewett
Aug 13, 2004
Although it is transparent, Signaling System No. 7 plays a role in the lives of virtually every individual in developed countries. Find out how this system is vital to quality of service in chapter by Lee Dryburgh and Jeff Hewett.
Performance and Load-Testing of Axis with Various Web Services Styles
By Rajal Shah, Naresh Apte
Jul 16, 2004
Rajal Shah and Naresh Apte evaluate the performance and load-testing characteristics of various styles of web services with Axis.
CCNP Self-Study: Understanding and Implementing Quality of Service in Cisco Multilayer Switched Networks
By Erum Frahim, Richard Froom, Balaji Sivasubramanian
May 13, 2004
This chapter describes how QoS is an integral part of any multilayer switched network deployment. With QoS, you can build a network of predictable behavior for latency, jitter, and packet loss. In addition, QoS mitigates anomalous network behavior and provides for differentiation of traffic flows.
Quality of Service for Internet Multimedia: a General Mapping Framework
By Jitae Shin, C.C. Jay Kuo, Daniel C. Lee
Oct 17, 2003
Continuous media applications have exceptionally stringent QoS requirements, and QoS for multimedia will remain a challenge well into the future. In this chapter from Quality of Service for Internet Multimedia, the authors present a futuristic QoS mapping framework.
Classification and Marking for Cisco DQOS and QOS Exams
By Michael J. Cavanaugh, Wendell Odom
Sep 19, 2003
Brush up on your skills with this review of exam topics and objectives for the Cisco DQOS and QoS exams.
Exploring QoS in Catalyst
By Richard Froom, Mike Flannagan, Kevin Turek
Jul 4, 2003
Discover the workings of the the various platform QoS features available across the Cisco Catalyst product family. You will gain full understanding of each Catalyst platform's supported QoS features and be able to configure various Catalyst families of switches.
Introduction to Process Control and Instrumentation
By B. Wayne Bequette
Apr 18, 2003
Welcome to the world of process control and instrumentation! Discover how to identify and classify possible control objects and variables, assess the importance of process control, sketch a process instrumentation, and much more.
The Role of Executive and Management Leadership in Design For Six Sigma
By Dave Antis, Jeff Slutsky, Clyde M. Creveling
Feb 7, 2003
Being a proactive leader requires disciplined follow-through on product development process execution. Design for Six Sigma can and will become a major source of success in your business if you spend the time to plan a disciplined implementation within the context of a well-designed and managed product development process.
Test Driven Development: Equality for All
By Kent Beck
Jan 24, 2003
Kent Beck discusses how to achieve equality using Value Objects, Dollars, and Triangulation.
Leading Six Sigma: Launching the Initiative
By Roger W. Hoerl, Ron D. Snee
Dec 20, 2002
Launching Six Sigma is the most important phase — if it is poorly launched it will be very difficult to reorganize and regain momentum. This chapter from "Leading Six Sigma" will help you hit the ground running.
Software Quality Metrics Overview
By Stephen H. Kan
Dec 20, 2002
In this chapter from his book on software quality engineering, Stephen H. Kan discusses several metrics in each of three groups of software quality metrics: product quality, in-process quality, and maintenance quality. He also describes the key metrics used by several major software developers and discusses software metrics data collection.
What Is a Quality Use Case?
By Steve Adolph, Paul Bramble, Alistair Cockburn, Andy Pols
Nov 22, 2002
Learn the components of a quality use case, when and why to use cases, and how to write a use case using Patterns.
Pat O'Toole's Dos and Don'ts of Process Improvement: DON’T Expect a Miracle
By Pat O'Toole
Sep 20, 2002
Pat O'Toole explains why you shouldn't waste time looking for the easy path; start improving your projects' performance one day at a time and you will be successful – whether or not you EVER achieve Level 2.
Pat O'Toole's Dos and Don'ts of Process Improvement: DON’T: Attend Industry Conferences
By Pat O'Toole
Sep 13, 2002
Conferences offer one of the best ways to find out how other people have addressed the same day-to-day problems your organization faces. Learn how to be "actively engaged" to exploit every valuable opportunity to gain new insights to benefit your organization.
How to Monitor Software Process Improvement
By Neil S. Potter, Mary E. Sakry
Sep 6, 2002
When an improvement program is in full swing, you can use a mini-assessment to get a quick snapshot of the effectiveness of an improvement effort. Use this list of questions, which are based on measurable criteria.
Pat O'Toole's Dos and Don'ts of Process Improvement: Do Exit Staged, Right?
By Pat O'Toole
Sep 6, 2002
Process improvement requires mini-assessments in order to properly baseline an organization's capability. How can the findings of a mini-assessment be used most effectively to determine your group's strengths and weaknesses?

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