- What is operations? What are its major areas of responsibilities?
- How does operations in distributed computing differ from traditional desktop support or enterprise client–server support?
- Describe the service life cycle as it relates to a service you have experience with.
Section 7.1.2 discusses the change-instability cycle. Draw a series of graphs where the x-axis is time and the y-axis is the measure of stability. Each graph should represent two months of project time.
Each Monday, a major software release that introduces instability (9 bugs) is rolled out. On Tuesday through Friday, the team has an opportunity to roll out a “bug-fix” release, each of which fixes three bugs. Graph these scenarios:
- No bug-fix releases
- Two bug-fix releases after every major release
- Three bug-fix releases after every major release
- Four bug-fix releases after every major release
- No bug-fix release after odd releases, five bug-fix releases after even releases
- What do you observe about the graphs from Exercise 4?
- For a service you provide or have experience with, who are the stakeholders? Which interactions did you or your team have with them?
- What are some of the ways operations work can be organized? How does this compare to how your current team is organized?
- For a service you are involved with, give examples of work whose source is life-cycle management, interacting with stakeholders, and process improvement and automation.
- For a service you are involved with, give examples of emergency issues, normal requests, and project work.