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This chapter is from the book

Connect People

In his book Fired Up or Burned Out, Michael L. Stallard shows us that one of the best ways to achieve organizational excellence is to "connect with people." And in their book Love 'Em or Lose 'Em, Beverly Kaye and Sharon Jordan-Evans describe the concept of "creating connections," which they call one of the 26 engagement strategies [Kaye, Jordan-Evans 2008:113-122].

Creating and maintaining meaningful connections with employees (and between employees) is not just some fancy way of making managers seem more human. As we saw in Chapter 12, the need for connections is rooted in complexity theory.

Resilience and innovation in an organization are the result of people having good relationships with each other so that information flows freely and undistorted. You have to make sure that people enjoy working together. Remove cubicle walls, have informal meetings, facilitate coffee and smoke breaks, and stimulate that people enjoy each other's company at lunch or dinner.

And try and engage in more meaningful relationships with your employees. It doesn't mean you have to be close friends with everyone. That's not even possible. But simply knowing a little more about their life, their families, their home, and their hobbies (and them knowing some more about yours) would be a great start.

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