| PrintNumber | ErrorLocation | Error | Correction | DateAdded |
|---|---|---|---|---|
| 1 | piv | printline | 1/7/2009 | |
| 1 | p4 | The inquiry process is characterized as a linear model, and for our purposes of this discussion, it is linear. | The inquiry process is characterized as a linear model, and for our purposes in this discussion, it is linear. | 1/7/2009 |
| 1 | p5 | While I was traveling around the world on a business assignment that I discuss later in this chapter, I noticed that many managers asked similar questions and got amazingly different results. | While I was traveling around the world on a business assignment that I discuss later in this section, I noticed that many managers asked similar questions and got amazingly different results. | 1/7/2009 |
| 1 | p17 | Read down the list of basic questions in the preceding chapter and select the one interrogative word you rarely, if ever, use. | Read down the list of basic questions in the preceding section and select the one interrogative word you rarely, if ever, use. | 1/7/2009 |
| 1 | p20 | Unless a classroom lesson is being taught by repetition of a specific answer, it is usually a better practice to ask more open-ended questions. You might not hear what you want, but you are likely to hear what you need. Should be in italic. |
fixed | 1/7/2009 |
| 1 | p21 | Footnote number: He can still be heard speaking on a few different websites that carry recordings of the Watergate proceedings.1 |
He can still be heard speaking on a few different websites that carry recordings of the Watergate proceedings.5 | 1/7/2009 |
| 1 | p22 | Footnote number: He used this whenever he started to ask questions, thus instilling within the team, through a simple question (one that needed no verbal answer), a sense of primacy in their work. To him, there was no day or night.2 |
He used this whenever he started to ask questions, thus instilling within the team, through a simple question (one that needed no verbal answer), a sense of primacy in their work. To him, there was no day or night.6 | 1/7/2009 |
| 1 | p27 | Footnote number: Straight-talking companies outperform non-straight-talking companies.3 |
Straight-talking companies outperform non-straight-talking companies.7 | 1/7/2009 |
| 1 | p31 | Footnoted sentences: Woody said that “three things can happen when the quarterback throws a pass, and two of them are bad.”4 The corporate version of that philosophy is “three things can happen if you make a decision, and all three are bad.”5 |
Woody said that “three things can happen when the quarterback throws a pass, and two of them are bad.”8 The corporate version of that philosophy is “three things can happen if you make a decision, and all three are bad.”9 |
1/7/2009 |
| 1 | p35 | Managers do not have to know the answer to a question before asking it, and even if they do, it may still be worth asking. Should be italic. |
fixed | 1/7/2009 |
| 1 | p39 | Footnote number: The product team I worked on was developing another “number one” most important product for the company.1 |
The product team I worked on was developing another “number one” most important product for the company.10 | 1/7/2009 |
| 1 | p41 | Footnote number: 20. Normalization of a Defect 2 |
20. Normalization of a Defect 11 | 1/7/2009 |
| 1 | p45 | Footnoted sentences: If you ever hear this kind of a question, run screaming from the room. This is not a manager you want to be standing near when the SEC1 arrives. She will point to the person who lied to her. If, on the other hand, you have asked this question of others, you must enter a rehab program.2 This answer is, of course, a lie. Everyone is capable of lying, except perhaps Vulcans and Androids.3 |
If you ever hear this kind of a question, run screaming from the room. This is not a manager you want to be standing near when the SEC12 arrives. She will point to the person who lied to her. If, on the other hand, you have asked this question of others, you must enter a rehab program.13 This answer is, of course, a lie. Everyone is capable of lying, except perhaps Vulcans and Androids.14 |
1/7/2009 |
| 1 | p50 | Q: This might offend you, but I must ask it anyway….(Find an pinoffensive way.). | Q: This might offend you, but I must ask it anyway….(Find an inoffensive way.). | 1/7/2009 |
| 1 | p56 | Footnote number: Asking questions, as simple an act as it may seem, can constitute a surprisingly subtle and effective management strategy. —John Baldoni1 |
Asking questions, as simple an act as it may seem, can constitute a surprisingly subtle and effective management strategy. —John Baldoni15 |
1/8/2009 |
| 1 | p59 | Footnote number: Other authors call for the use of “high-impact words.”2 |
Other authors call for the use of “high-impact words.”16 | 1/8/2009 |
| 1 | p61 | Footnoted sentences: What are my weaknesses? How can I balance them? —Rudolph W. Giuliani3 A number of good resources are available that describe how to find and ask the right questions.4 Most of the time, the right question is a product of critical thinking, as suggested by M. Neil Browne and Stuart M. Keeley in their book Asking the Right Questions: A guide to critical thinking.5 |
What are my weaknesses? How can I balance them? —Rudolph W. Giuliani17 A number of good resources are available that describe how to find and ask the right questions.18 Most of the time, the right question is a product of critical thinking, as suggested by M. Neil Browne and Stuart M. Keeley in their book, Asking the Right Questions: A guide to critical thinking.19 |
1/8/2009 |
| 1 | p63 | Footnote number: The danger is that our instincts may be wrong. Our instincts, by and large, are based upon our past experiences. —Paul Schoemaker6 |
The danger is that our instincts may be wrong. Our instincts, by and large, are based upon our past experiences. —Paul Schoemaker20 |
1/8/2009 |
| 1 | p64 | Footnote number: There is matter in manner. —Francis Wellman7 |
There is matter in manner. —Francis Wellman21 |
1/8/2009 |
| 1 | p65 | Incredulity expressed over what it is you said. | Incredulity expressed over what it was you said. | 1/8/2009 |
| 1 | p72 | Rank has its privileges, not questions. If they are clearly communicated, the answer should be expected to mirror the question. Should be italic. |
fixed | 1/8/2009 |
| 1 | p77 | Footnote number: Pointing, for example, is a key signal to people. Sean Hannity, a television news issues interviewer on Fox News, has what I like to refer to as an “attack finger.”1 |
Pointing, for example, is a key signal to people. Sean Hannity, a television news issues interviewer on Fox News, has what I like to refer to as an “attack finger.”22 | 1/8/2009 |
| 1 | p78 | There is a commercial on television in which a young employee is ignored after he makes a recommendation in a meeting. | There was a commercial on television in which a young employee is ignored after he makes a recommendation in a meeting. | 1/8/2009 |
| 1 | p89 | Footnote numbers: Q: “Well, Watson, what do you make of this?”2 May lead to grandstanding3 by one of the more outspoken participants |
Q: “Well, Watson, what do you make of this?”24 May lead to grandstanding25 by one of the more outspoken participants |
1/8/2009 |
| 1 | p90 | Although the respondent might know that you will ask about tardiness, or extol your virtues for arriving early, there is really only one option. |
Although the respondent might know that you will ask about tardiness, or extol the virtues for arriving early, there is really only one option. | 1/8/2009 |
| 1 | p93 | Footnote number: 45. Double-Direct Questions4 |
45. Double-Direct Questions26 | 1/8/2009 |
| 1 | p112 | Footnote number: Q: When did you stop beating your spouse?5 (Trap a person into admitting guilt.) |
Q: When did you stop beating your spouse?27 (Trap a person into admitting guilt.) | 1/8/2009 |
| 1 | p128 | Footnote numbers: General Purpose Follow-Up Questions1 Have you any alternative theory that will meet the facts?2 |
General Purpose Follow-Up Questions28 Have you any alternative theory that will meet the facts?29 |
1/8/2009 |
| 1 | p129 | Footnote number: When a different question is answered than the one that was asked3 |
When a different question is answered than the one that was asked30 | 1/8/2009 |
| 1 | p141 | Probes are important to think about whenever you think about following up on answers you are dissatisfied with. Should be italic. |
fixed | 1/8/2009 |
| 1 | p157 | This is an acceptable situation for short discussions, but if the reasoning behind a recommendation really needs to be understood, follow up until all reason are exposed. | This is an acceptable situation for short discussions, but if the reasoning behind a recommendation really needs to be understood, follow up until all reasons are exposed. | 1/8/2009 |
| 1 | p166 | Footnote number: If not, we will sell out the inventory and stop production.4 |
If not, we will sell out the inventory and stop production.31 | 1/8/2009 |
| 1 | p168 | Footnote number: Q: Why are we going to spend millions of dollars developing this technology?5 |
Q: Why are we going to spend millions of dollars developing this technology?32 | 1/8/2009 |
| 1 | p169 | Footnote number: Therefore, the only thing that could make the new materials financially attractive was for biodegradable materials to be required by law.6 |
Therefore, the only thing that could make the new materials financially attractive was for biodegradable materials to be required by law.33 | 1/8/2009 |
| 1 | p171 | Footnote number: Dr. Y himself had started to develop additional ideas for which he too was considering for patents.7 |
Dr. Y himself had started to develop additional ideas for which he too was considering for patents.34 | 1/8/2009 |
| 1 | p173 | Footnote number: I know that you believe you understand what you think I said, but I’m not sure you realize that what you heard is not what I meant. —Richard M. Nixon1 |
I know that you believe you understand what you think I said, but I’m not sure you realize that what you heard is not what I meant. —Richard M. Nixon35 |
1/8/2009 |
| 1 | p175 | Footnote numbers: A number of interesting scholarly papers have also appeared, with listening being studied as a skill that can be taught2 as well as a physiologic phenomena that can be examined medically.3 |
A number of interesting scholarly papers have also appeared, with listening being studied as a skill that can be taught36 as well as a physiologic phenomena that can be examined medically.37 | 1/8/2009 |
| 1 | p175 | What people hear is not always what you intended to communicate. The only way to be certain of their understanding is to listen to their responses to your questions. Should be italic. |
fixed | 1/8/2009 |
| 1 | p176 | Footnote number: Listening for Secret Nukes, Hearing Giant Meteors4 |
Listening for Secret Nukes, Hearing Giant Meteors38 | 1/8/2009 |
| 1 | p177 | If you are going to listen, you should be hearing everything. Should be italic. |
fixed | 1/8/2009 |
| 1 | p179 | Footnote number: Use of the Socratic method1 improves critical thinking. |
Use of the Socratic method39 improves critical thinking. | 1/8/2009 |
| 1 | p181 | Footnote number: Although Socrates worked to find a basis for ignorance, Taylor2 worked from a basis of knowledge. |
Although Socrates worked to find a basis for ignorance, Taylor40 worked from a basis of knowledge. | 1/8/2009 |
| 1 | p182 | Footnote number: The same things [knowledge] are assets if one knows how to make use of them, and they are not assets if one doesn’t. —Socrates3 |
The same things [knowledge] are assets if one knows how to make use of them, and they are not assets if one doesn’t. —Socrates41 |
1/8/2009 |
| 1 | p186 | This was not a guarantee of future success, but it gave me positive perspective of the company. | This was not a guarantee of future success, but it gave me a positive perspective of the company. | 1/8/2009 |
| 1 | p186 | Footnote number: The same things [knowledge] are assets if one knows how to make use of them, and they are not assets if one doesn’t. —Socrates3 |
The same things [knowledge] are assets if one knows how to make use of them, and they are not assets if one doesn’t. —Socrates41 |
1/8/2009 |
| 1 | p199-205 | Footnote numbers renumbered for whole section to match corrections in book. | fixed | 1/8/2009 |