Have you heard of this new technology, XML? It looks promising. It is similar to HTML but it is extensible. All the big names (Microsoft, IBM, Oracle) are backing it.

We could use XML to simplify our e-commerce and launch new services. It is also useful for the web site: you complained it was a lot of work, apparently XML can simplify the maintenance.

Check this web site http://www.w3.org/XML for more information. Also visit Que (http://www.mcp.com). They have just released "XML by Example" with lots of useful information and some great examples. I have already ordered two copies!

John