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Teach What You Know: A Practical Leader's Guide to Knowledge Transfer Using Peer Mentoring

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Teach What You Know: A Practical Leader's Guide to Knowledge Transfer Using Peer Mentoring

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Listen to the Podcast: The Cranky Middle Manager Show #55 Peer Mentoring with Steve Trautman

Description

  • Copyright 2007
  • Edition: 1st
  • Book
  • ISBN-10: 0-321-41951-0
  • ISBN-13: 978-0-321-41951-4

Breakthrough Knowledge Transfer Techniques for Every Professional!

No matter where you work there are people with experience teaching people who need to learn. Everyone is part of this exchange yet few people know how to do it well. Now, there’s a comprehensive how-to manual for effective knowledge transfer: Teach What You Know.

Steve Trautman introduces simple, practical mentoring techniques he created for engineers at Microsoft, and has proven in many diverse organizations ranging from Nike to Boeing. This is real-world, get-it done advice, organized into a framework you can use no matter what you need to teach. Trautman provides common-sense tools to successfully pass along years or even decades of experiences: easy-to- use checklists, sample training plans, lists of questions, step-by-step procedures, and a start-to finish case study.

Teach What You Know will help you orient new employees, support transitions to new assignments and promotions, prepare for employee retirements, build teams, roll out new technologies, and even move forward after reorganizations and mergers.

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Table of Contents

ABOUT THE AUTHOR     XV

PREFACE     XVII

ACKNOWLEDGEMENTS     XIX

INTRODUCTION     1

CHAPTER 1     ROLES IN PEER MENTORING     19

CHAPTER 2     MANAGING TIME AND COMMUNICATION     45

CHAPTER 3     FOCUSING ON THE MOST IMPORTANT INFORMATION     79

CHAPTER 4     DEVELOPING A TRAINING PLAN     103

CHAPTER 5     TEACHING WHAT YOU KNOW     125

CHAPTER 6     LEVERAGING LEARNING STYLES     155

CHAPTER 7     ASSESSING KNOWLEDGE TRANSFER     179

CHAPTER 8     GIVING AND GETTING PEER-APPROPRIATE FEEDBACK     203

CHAPTER 9     PEER MENTORING FROM A DISTANCE     223

CHAPTER 10     PEER MENTORING IN PRACTICE     241

APPENDIX A     PEER MENTORING TOOLS AT A GLANCE     267

APPENDIX B     SAMPLE TRAINING PLANS     269

INDEX     281

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