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Your Success in the Retail Business (Collection)

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Your Success in the Retail Business (Collection)

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Description

  • Copyright 2014
  • Pages: 497
  • Edition: 1st
  • eBook (Watermarked)
  • ISBN-10: 0-13-374110-9
  • ISBN-13: 978-0-13-374110-0

A new collection filled with winning ideas and strategies for improving  your sucess in the retail business...

2 authoritative books, now in a convenient e-format, at a great price!

Smart Retail, the world's #1 guide to retail success, complete with crucial, up-to-date insights--including new case studies, ideas, strategies, and tactics from today's best retailers, like TopShop, IKEA, and Best Buy. Covering everything from creating the ultimate retail experience to understanding the customer and the importance of motivated workers, this is the book that will equip managers, team-workers, retail entrepreneurs and indeed anybody who sells direct to customers, with practical winning ideas and strategies.  Competing in Tough Times brings together the powerful new strategies that world-class retailers, like Trader Joe’s, Costco, and Nordstrom, are using today to survive--and thrive--in a brutally unforgiving retail environment. Internationally respected retail management expert Barry Berman shows retailers and their suppliers exactly how to build effective strategies based on cost and differentiation, plan and implement those strategies, and measure the results. Berman offers detailed coverage of implementing strategies based on becoming the low-cost provider and minimizing product proliferation; enhancing the service experience; developing and maintaining a strong private label program; and more.

From world-renowned experts Richard Hammond and Barry Berman.

Sample Content

Table of Contents

Smart Retail

Part one: You
Starting at the beginning.
Part two: Team
Make us happy and we will make you money.
Part three: Customer
Make me happy and I will give you my money.
Part four: Store
Make it brilliant and they will spend.

Competing in Tough Times

Introduction    1

Chapter 1: The Questionable Future Facing Global Retailers    5

Chapter 2: Low-Cost Strategies I: Key Elements of a Low-Cost Provider Strategy    27

Chapter 3: Low-Cost Strategies II: Delivering Low Costs Through Minimizing Product Proliferation    49

Chapter 4: Differentiation Strategies I: Effective Human Resource Strategies    81

Chapter 5: Differentiation Strategies II: Enhancing the Service Experience    111

Chapter 6: Differentiation Strategies III: Developing and Maintaining a Strong Private Label Program    141

Chapter 7: Implementing Cost-, Differentiation-, and Value-Based Retail Strategies    173

Appendix: Individual and Composite Financial Performance, Customer Service, and Worker Satisfaction Metrics of the Best-Practice Retailers    203

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