PC Help Desk in a Book: The Do-it-Yourself Guide to PC Troubleshooting and Repair, Adobe Reader

Product Author Bios

Mark Edward Soper is president of Select Systems and Associates, Inc., a technical writing and training organization.

Mark has taught computer troubleshooting and other technical subjects to thousands of students from Maine to Hawaii since 1992. He is an A+ Certified hardware technician and a Microsoft Certified Professional. He has been writing technical documents since the mid-1980s and has contributed to several other Que books, including Upgrading and Repairing PCs, 11th, 12th, 13th, and 14th Editions; Upgrading and Repairing Networks, Second Edition; Special Edition Using Windows XP, Home Edition; Special Edition Using Windows XP, Professional Edition; and Special Edition Using Microsoft Windows Millennium Edition. Mark coauthored Upgrading and Repairing PCs, Technician's Portable Reference; Upgrading and Repairing PCs Field Guide; and Upgrading and Repairing PCs: A+ Study Certification Guide, Second Edition. He is the author of The Complete Idiot's Guide to High-Speed Internet Connections and Absolute Beginner's Guide to Cable Internet Connections and is coauthor of TechTV's Upgrading Your PC. Mark has been writing for major computer magazines since 1990, with more than 125 articles in publications such as SmartComputing, PCNovice, PCNovice Guides, and the PCNovice Learning Series. His early work was published in WordPerfect Magazine, The WordPerfectionist, and PCToday. Many of Mark's articles are available in back issues or electronically via the World Wide Web at http://www.smartcomputing.com. Select Systems maintains a subject index of all Mark's articles at http://www.selectsystems.com. Mark welcomes comments at mesoper@selectsystems.com.

Each year, thousands of harmless PCs suffer the pain and humiliation of buggy Windows installations, bad cable connections, mismanaged system resources, viruses, and slow Internet connections. All too often, these downtrodden PCs end up being scrapped before their time by owners who just can't care for them any longer. The real travesty is that with a little love, these wounded PCs could become useful members of society. That's where PC HelpDesk in a Book comes in. Using a unique, medical dictionary approach, this book walks users through the symptoms to diagnose and treat the problem. End-users will be armed to perform cost-effective upgrades, repair fouled Windows installations, and squeeze out a little more performance from a slow Internet connection in lieu of purchasing a new computer.

Table of Contents

Introduction.


Symptom Tables.


Troubleshooting Flowcharts.