MCDST 70-271 Exam Cram 2: Supporting Users & Troubleshooting a Windows XP Operating System
- By Dan Balter, Philip Wiest, Ed Tittel
- Published Jul 15, 2004 by Pearson IT Certification.
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Description
- Copyright 2005
- Pages: 504
- Edition: 1st
- eBook (Adobe DRM)
- ISBN-10: 0-7686-6299-0
- ISBN-13: 978-0-7686-6299-3
The new Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and successfully troubleshoot desktop environments running on Windows XP. MCDST candidates must pass two core exams (70-271 and 70-272). The 70-271 exam, when combined with the 70-272 (the application exam for desktop support technicians), validates that a candidate can successfully answer (or escalate) all calls from end users. Co-written by best-selling author Dan Balter, the MCDST 70-271 Exam Cram 2 gives readers the essential information they need to know to pass this exam, focusing on exactly what they need to know. This book can be used as a sole study guide for those experienced with Windows XP or it is the perfect supplement guide for more comprehensive training materials, instructor-led classes, and/or computer-based training.
Sample Content
Table of Contents
Introduction
Self-Assessment
1. Installing the Windows XP Desktop Operating System.
Flavors of the Windows XP Operating System.
Hardware Requirements and Installation Issues.
Licensing Issues and MPA.
Using the Licensing Tools.
Performing an Attended Installation of Windows XP.
Understanding the Installation Steps.
Installing the Windows XP Operating System.
Performing Unattended Installations of Windows XP.
Automating CD-ROM and Network Installations.
Automating Installations with RIS.
Automating Installations with Third-Party Disk Imaging Tools.
Performing Upgrade Installations.
Planning the Upgrade and Verifying Compatibility.
Installing the Windows XP Upgrade.
Migrating User Settings to Windows XP.
Updating and Troubleshooting Windows XP Installations.
Keeping Windows Systems Up-to-Date.
Troubleshooting Installation Problems.
Exam Prep Questions.
2. Configuring and Troubleshooting Resources.
Managing and Troubleshooting Shared Folders.
Managing and Troubleshooting Simple File Sharing.
Creating and Removing Shared Folders.
Connecting to Shared Resources on a Microsoft Windows—Based Network.
Controlling Access to Shared Folders by Using Share Permissions.
Monitoring, Managing, and Troubleshooting Access to Files and Folders Under NTFS.
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