Home > Store

Making the Connection: Strategies to Build Effective Personal Relationships (Collection)

Register your product to gain access to bonus material or receive a coupon.

Making the Connection: Strategies to Build Effective Personal Relationships (Collection)

eBook (Watermarked)

  • Sorry, this book is no longer in print.
  • About Watermarked eBooks
  • This PDF will be accessible from your Account page after purchase and requires PDF reading software, such as Acrobat® Reader®.

    The eBook requires no passwords or activation to read. We customize your eBook by discreetly watermarking it with your name, making it uniquely yours.

    Watermarked eBook FAQ

Not for Sale

Description

  • Copyright 2012
  • Edition: 1st
  • eBook (Watermarked)
  • ISBN-10: 0-13-334612-9
  • ISBN-13: 978-0-13-334612-1

A brand new collection of powerful insights into persuading, motivating, and inspiring everyone you work with… 4 pioneering books, now in a convenient e-format, at a great price!

4 remarkable eBooks help you persuade, influence, convince, and inspire everyone around you

These 4 extraordinary eBooks offer you an unprecedented toolset for persuading, influencing, inspiring, and motivating everyone around you. In How to Argue: Powerfully, Persuasively, Positively, Oxford's Jonathan Herring teaches you how to calmly and confidently persuade in any environment -- free of fear, confusion, and intimidation. You'll earn practical skills that make some people so articulate and compelling… how to handle difficult people and heated situations… how to make your point more powerfully than ever before. Next, in The Personal Credibility Factor: How to Get It, Keep It, and Get It Back (If You've Lost It), renowned personal coachSandy Allgeier shows how to systematically build your personal credibility -- the #1 attribute in earning trust and success. Allgeier's hands-on assessment tool will help you bring more authenticity and transparency to your interactions, and her practical guidance on listening will help you earn others' trust even if you ultimately choose to disagree. Allgeier concludes with seven specific steps you can take every day to increase personal credibility, and rebuild credibility you've already lost. Then, in How to Get What You Want...Without Having to Ask, best-selling author Richard Templar offers up 100 clever, simple, pain-free ways to get people to happily say "yes" to you. You'll discover bite-size techniques for getting what you want without saying a word… and when you do still have to ask, you'll find the techniques and words that'll get the job done. Finally, in Making Sense of People: Decoding the Mysteries of Personality, renowned psychiatrist and neuroscientist Samuel Barondes shares practical tools for understanding what individuals are really like -- and how they got that way. He offers a complete system for assessing each person's traits, character, and sense of identity, integrating those elements into a unified picture, and using it to be more effective in every area of your life. Learn how to supplement your intuition to choose more satisfying relationships, recognize telltale signs of dysfunction and danger, and savor the complexity and uniqueness of everyone you meet!

From world-renowned experts in personal coaching, human motivation, and psychology Jonathan Herring, Sandy Allgeier, Richard Templar, and Samuel Barondes

Sample Content

Sample Pages

Download the sample pages (includes Chapter 1 and Index)

Table of Contents

How to Argue: Powerfully, Persuasively, Positively

Introduction     v

Part 1: The ten golden rules of argument

Chapter 1  Golden Rule 1: Be prepared     3

Chapter 2  Golden Rule 2: When to argue, when to walk away     15

Chapter 3  Golden Rule 3: What you say and how you say it     25

Chapter 4  Golden Rule 4: Listen and listen again     41

Chapter 5  Golden Rule 5: Excel at responding to arguments     53

Chapter 6  Golden Rule 6: Watch out for crafty tricks     65

Chapter 7  Golden Rule 7: Develop the skills for arguing in public     89

Chapter 8  Golden Rule 8: Be able to argue in writing     95

Chapter 9  Golden Rule 9: Be great at resolving deadlock     103

Chapter 10  Golden Rule 10: Maintain relationships     111

Part 2: Situations where arguments commonly arise

Chapter 11  How to argue with those you love     121

Chapter 12  How to argue with your children     131

Chapter 13  Arguments at work     145

Chapter 14  How to complain     153

Chapter 15  How to get what you want from an expert     165

Chapter 16  Arguing when you know you’re in the wrong     175

Chapter 17  Arguing again and again     183

Chapter 18  Doormats     195

Chapter 19  How to be a good winner     205

Chapter 20  To recap     211

Index     215

The Personal Credibility Factor: How to Get It, Keep It, and Get It Back (If You've Lost It)

Introduction   xvii

Part I: The Three Secrets to Personal Credibility   1

Chapter 1 Secret #1: Forget Power, Position, Status, and Other Such Nonsense   5

Chapter 2 Secret #2: I Can See Right Through You   15

Chapter 3 Secret #3: The Decision to Suspend Judgment   31

Part II: Stepping Up with Credibility: Seven Steps to Influence Credibility   41

Chapter 4 Step #1: Know Your “Stuff”   45

Chapter 5 Step #2: Keep Commitments   51

Chapter 6 Step #3: Honor Confidences and Avoid Gossip   59

Chapter 7 Step #4: Know Yourself–the Good, the Bad, and the Ugly!   63

Chapter 8 Step #5: Choose to Value Others–the Good, and Yes, Even the Bad and the Ugly!   75

Chapter 9 Step #6: Ask More and Listen Most   91

Chapter 10 Step #7: Create Credible Interactions   101

Part III: Face the Truth and Begin Anew   119

Chapter 11 The Truth Shall Set You Free–When You Avoid Truth Traps!   121

Chapter 12 Credibility: I’ve Lost It–Can I Rebuild It?   131

Chapter 13 Rebuilding: One Step at a Time   143

HOW TO GET WHAT YOU WANT: Without Having to Ask

Introduction     1

PART 1: Be the Kind of Person Who Gets What They Want     4

Know What You Want     6

Know Why You Want It     8

Know How Much You Want It     10

Want What You Get     12

Don’t Be a Fuzzy Thinker     14

Know What It Takes     16

Work Out Who You Need on Your Side     18

Break Big Ambitions into Chunks     20

Set Up Some Milestones     22

Celebrate Every Step     24

Write It All Down     26

Analyze Your Sticking Points     28

Set Your Deadlines     30

Check Out the Back Door     32

Don’t Make Excuses     34

Think Positive     36

Don’t Hang Out with Naysayers     38

Say It Out Loud     40

Believe in Yourself     42

Expect Ups and Downs     44

Enjoy It When You Get It     46

PART 2: Be the Kind of Person People Want to Say Yes To     48

Don’t Fake It–Have Real Confidence     50

Sound Confident     52

Look Confident     54

Learn to Say No     56

Give Them an Alternative     58

Be a Broken Record     60

Be Sure You’re Sorry     62

Say What You Mean     64

Think Before You Speak     66

Be Prepared to Disagree     68

Control Yourself     70

Express Yourself     72

Don’t Use Emotional Blackmail…     74

…and Don’t Give In to It     76

Treat People with Respect     78

Have Plenty of Time     80

Be Likeable     82

Have a Sense of Humor     84

Be Honest     86

Always Say Thank You     88

Don’t Do Too Much     90

Give a Bit Extra     92

Be Generous     94

Praise but Don’t Flatter     96

Be Loyal     98

Don’t Talk Behind People’s Backs     100

Learn to Take Criticism Well     102

Admit Your Mistakes     104

Get to Know People     106

Learn to Listen Properly     108

Know What You’ve Agreed To     110

Pick Up the Signals     112

Sympathize with Other People’s Anger     114

Don’t Respond to Tactical Anger     116

Give Other People Results     118

Be Part of Your Organization     120

Work Hard     122

Work Right     124

Be Worth It     126

PART 3: Help Them to Say Yes     128

Make Sure You’re Getting Through to Them     130

And Make Sure They’re Getting Through to You     132

Think About Why They’d Say No     134

Show You Understand     136

Be Objective     138

Give Them an Excuse to Make an Exception     140

Solve Their Problems     142

Read the Clues     144

Learn What Gets Them Going     146

Use the Right Words     148

Get the Timing Right     150

Tell Them What You Want Without Asking     152

Don’t Keep Dropping Hints     154

Make It Hypothetical     156

Ask Questions     158

Ask for Advice Instead of a Job     160

Get Someone to Do the Asking for You     162

Tell Them You Need Them     164

Don’t Rush Them     166

Give Them What They Want     168

Make Them Think It Was Their Idea     170

Discourage Their Bad Ideas     172

Find Out What It Will Take     174

Get a Team Behind You     176

PART 4: And If You Really Do Have to Ask…     178

Be Clear What You’re Asking     180

Pick Your Moment     182

Make a Date     184

Know When to Put It Off     186

Keep to the Script     188

Rehearse It     190

Rehearse Their Answer     192

Don’t Go On About It     194

Get the Essentials on Paper     196

Have a Bottom Line     198

Ask for More Than You Want     200

Don’t Make Empty Threats     202

Think About It     204

Put the Decision in Writing     206

Be Ready to Be Decisive     208

Don’t Give Up     210

Making Sense of People: Decoding the Mysteries of Personality

Introduction     1

Part I: Describing Personality Differences

1  Personality Traits     7

2  Troublesome Patterns     29

Part II: Explaining Personality Differences

3  How Genes Make Us Different     57

4  Building a Personal Brain     77

Part III: Whole Persons, Whole Lives

5  What’s a Good Character?     99

6  Identity: Creating a Personal Story     123

7  Putting It All Together     139

Endnotes     151

References     177

About the Author     217

Index     219

Updates

Submit Errata

More Information

InformIT Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from InformIT and its family of brands. I can unsubscribe at any time.

Overview


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information


To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Surveys

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites, develop new products and services, conduct educational research and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

Newsletters

If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information


Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.

Security


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children


This site is not directed to children under the age of 13.

Marketing


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information


If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.

Choice/Opt-out


Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

Sale of Personal Information


Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents


California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure


Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact


Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice


We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020