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macOS Support Essentials 10.15 - Apple Pro Training Series is the official curriculum of the Apple Catalina 101: OS X Support Essentials 10.15 course and preparation for Apple Certified Support Professional (ACSP) 10.15 certification–as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Catalina. This guide provides comprehensive coverage of Catalina and is part of the Apple Pro Training series–the only Apple-certified books on the market. Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside macOS Catalina. Readers will find in-depth, step-by-step instruction on everything from installing and configuring Catalina to managing networks and system administration. Whether you run a computer lab or an IT department, you’ll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more–all on your way to preparing for the industry-standard ACSP certification. This is a step-by-step guide that works through lessons designed to teach practical, real-world tasks, with lesson files that let you practice as you learn.
Previous edition's Table of Contents:
Installation and ConfigurationLesson 1 Introduction to macOSLesson 2 Update, Upgrade, or Reinstall macOSLesson 3 Set Up and Configure macOSLesson 4 Use the Command-Line InterfaceLesson 5 Use macOS RecoveryLesson 6 Update macOS
User AccountsLesson 7 Manage User AccountsLesson 8 Manage User Home FoldersLesson 9 Manage Security and PrivacyLesson 10 Manage Password Changes
File SystemsLesson 11 Manage File Systems and StorageLesson 12 Manage FileVaultLesson 13 Manage Permissions and SharingLesson 14 Use Hidden Items, Shortcuts, and File Archives
Data ManagementLesson 15 Manage System ResourcesLesson 16 Use Metadata, Spotlight, and SiriLesson 17 Manage Time Machine
Apps and ProcessesLesson 18 Install AppsLesson 19 Manage FilesLesson 20 Manage and Troubleshoot Apps
Network ConfigurationLesson 21 Manage Basic Network SettingsLesson 22 Manage Advanced Network SettingsLesson 23 Troubleshoot Network Issues
Network ServicesLesson 24 Manage Network ServicesLesson 25 Manage Host Sharing and Personal Firewall
System ManagementLesson 26 Troubleshoot PeripheralsLesson 27 Manage Printers and ScannersLesson 28 Troubleshoot Startup and System Issues