Home > Store

Cisco Network Design Solutions for Small-Medium Businesses

Register your product to gain access to bonus material or receive a coupon.

Cisco Network Design Solutions for Small-Medium Businesses

Book

  • Sorry, this book is no longer in print.
Not for Sale

Description

  • Copyright 2005
  • Edition: 1st
  • Book
  • ISBN-10: 1-58705-143-5
  • ISBN-13: 978-1-58705-143-2

Maximize the potential of your small-medium business network with effective design solutions that cover network security, IP telephony, unified communications, wireless networks, and CRM.

  • Design and implement effective network solutions by mastering the design process that is used by successful networking professionals
  • Understand the diversity of solutions for the SMB environment, avoiding the pitfalls of the one-size-fits-all approach
  • Create effective and customizable security solutions across the spectrum of SMB types and sizes
  • Exploit the trend of universal communications convergence by expanding into the VoIP market with the Cisco IP Telephony and unified communication solutions
  • Break into the fast-growing CRM marketplace with the Cisco CRM integration solutions
  • Implement wireless LAN solutions that facilitate productivity and workforce optimization

In today's business world, investing in technology solutions that improve productivity and save money is critical, but the road to a modern, technology-driven business is full of pitfalls. Cisco Network Design Solutions for Small-Medium Businesses zeros in on critical solutions for networking professionals who are deploying computer networks within a small-medium business (SMB). You'll learn about core networking issues and associated solutions, including security, IP telephony, unified communications, customer relations management (CRM), wireless LANs, and more within this complete design guide.

Cisco Network Design Solutions for Small-Medium Businesses is separated into two parts. Part I helps you explore the network design process, survey the SMB landscape, and identify your network requirements from the edge to the core for an effective solution implementation. Part II delves into security, CRM, IP telephony, unified messaging, IP/TV, and wireless LAN solutions, which can save businesses critical time and money.

For networking professionals, Cisco Network Design Solutions for Small-Medium Businesses is a one-stop reference and design guide for the effective implementation of SMB networking solutions that enhance the bottom-line.

This book is part of the Networking Technology Series from Cisco Press¿ which offers networking professionals valuable information for constructing efficient networks, understanding new technologies, and building successful careers.

Sample Content

Online Sample Chapter

SMB Networking Environments and Solutions Design Considerations

Downloadable Sample Chapter

Download - 212 KB -- Chapter 2: SMB Networking Environments and Solutions Design Considerations

Table of Contents

Introduction

Part I      Network Design Process and Solutions Overview for SMBs

Chapter 1            Effective Networking Solution Design Process

Step 1: Identifying Stakeholder Requirements

Management (Executive and Line of Business)

IT Department

End Users

Customers

Vendors

Output from the Requirements Identification Stage

Step 2: Validating Stakeholder Requirements

Achieving Consensus

Assigning Priorities

Output from the Validation of Requirements Stage

Step 3: Creating and Reviewing the Draft Design Document

Identifying the Physical Network Topology

Determining Measurable Performance Requirements

Formulating a Viable Budget

Creating a Realistic Completion Timeline

Step 4: Creating a Final Design Document Before Implementation

Networking Solution Implementation Considerations

Sources of Implementation Expertise

Project Management During Implementation

Performance Testing

Documentation

Training

Putting It All Together

Summary

Chapter 2            SMB Networking Environments and Solutions Design Considerations

One Name, a Multitude of Shapes and Sizes

Business Sectors

Business Sizes

Business Missions

The Pitfalls of the One-Size-Fits-All Approach

SMB Networking Solutions Design Considerations

Network and Data Security Design Considerations

Remote Access Design Considerations

Wireless Design Considerations

IP Telephony Design Considerations

Partner Collaboration Design Considerations

Customer Care Design Considerations

Front Office/Back Office Integration

Solution Identification and Discovery Process for SMBs

The Case Against and for a Security Solution

The Case Against and for a Remote Access Solution

The Case Against and for a Collaboration with Partners Solution

The Case Against and for a Customer Care Solution

The Case Against and for a Front Office/Back Office Integration Solution

Summary

Chapter 3            Network Infrastructure Requirements for Effective Solutions Implementation

The Telecom Closets

Patch Panels, Horizontal Cabling, and Work-Area Cabling

Switches

Routers

Data Centers or Computer Rooms

Network Servers

Network Storage

Power Protection

The User Desktop Environment

Workstations

Network Printers and Other Peripherals

Network Upgrades Planning

Sources of Upgrades Expertise: The Who

Upgrades Timing: The When

Upgrades Impact: The How

Upgrades Cost: The How Much

Applications, E-Mail, and Network-Management Tools

The Impact of Applications

E-Mail Options

Network-Management Methods

Summary

Part II      SMB Networking Design Solutions

Chapter 4      Overview of the Network Security Issues

Categories of Security Threats

Information Corruption

Information Disclosure

Repudiation and Lack of Authentication and Authorization

Denial of Service

What Security Threats Mean to an SMB

What if My Website Is Defaced?

What if My Website Is Inaccessible?

What if Someone Intercepts and Reads My E-Mails?

What if My Customers Can’t Send Me E-Mail?

What if Unauthorized Personnel Gain Access to My Internal Databases?

What if Unauthorized Employees Get into My Payroll Files?

Which to Fear More: Internal or External Security Threats

Strong Authentication

Granularity in Authorization

Restricting Network Access

Physical Security

Encrypting Sensitive Information

Network Segmentation

Security Procedures Important to SMB Success

Security Threat Antidotes

Information Integrity

Information Confidentiality

Nonrepudiation, Authentication, and Authorization

System Availability

The Importance of Having a Security Policy

Summary

Chapter 5      Cisco Security Solutions

Virtual Private Networks

VPN Deployment Considerations

VPN Deployment Scenarios

The Cisco VPN 3000 Series Concentrator Family

VPN-Capable Routers

Firewalls

Firewall Deployment Considerations

The Cisco PIX Product Line and the IOS Firewall

Intrusion Detection Systems

IDS Deployment Considerations

Cisco IDS Product Lines

Router Security Features

Router Security Deployment Considerations

Implementing Routing Protocols Security

Summary

Chapter 6   The Wireless LAN Solution

WLAN-Specific Security Considerations

WLAN Security Threats

WLAN Security Mechanisms

WLAN Sound Security Practices

WLAN Performance and Topology Considerations

WLAN Performance Considerations

WLAN Topology Considerations

WLAN Components

Radio Frequencies, Transmit Power, and Antennae

Access Points and Wireless Bridges

Wireless Routers

Wireless Clients

The Cisco WLAN (Aironet) Products Family

The 1400 Series Bridges

The 1200 Series Access Points

The Aironet Antennae

The Aironet Clients

WLAN Deployment Scenarios

A Small Office or Workgroup Deployment

An Enterprise Deployment

A Telecommuters Deployment

Summary

Chapter 7      Customer Relationship Management Solutions

CRM Deployment Considerations

Modes of the SMB’s Interactions with Customers

Customer Information Accessibility

SMB’s Customer Categorization Capability

Levels of Commitment to CRM

Analytics Tools and Metrics

Popular CRMs’ Relationship to Cisco Products

E.piphany CRM

SAP mySAP

PeopleSoft CRM

Pegasystems Customer Process Manager

Microsoft CRM

Cisco Solutions for CRM Integration

Cisco ICM Product Family

Cisco IP Contact Center

IP Interactive Voice Response Application

Which CRM Solution Is Right for My SMB?

I Am a Retail Outlet

I Am a Bank

I Am a Manufacturer

I Am a Hospital or a Health Clinic

Summary

Chapter 8   IP Telephony Solutions

IP Telephony Deployment Considerations

QoS Factors

Single Communications Infrastructure for Voice and Data

Open Standards Protocols

Common OS Hardware Platforms

IP Telephony Components and Protocols

Gateways

Gatekeepers

Software-Based PBXes

IP Phones

VoIP Protocols

Cisco IP Telephony Solutions

Integrated IP Telephony Solutions

CallManager Deployment Options

CallManager Integration with Legacy PBX

CallManager Dial Plan Configuration Considerations

IP Telephony Voice Applications

Cisco IP Phones

Cisco ISP/Carrier Solution

Summary

Chapter 9      Unified Communications Solutions

Deployment Considerations for Unified Messaging Solutions

The Cisco Unity Solution

Message Centralization

Text-to-Speech Capability

Multilanguage Capability

Global Administration via the Cisco Unity Administrator

Personalized Administration via the Cisco Unity Assistant and Inbox

The Cisco IP/TV Solution

Deployment Considerations for Movie-Quality Video to the Desktop

IP/TV Solution Components

The Value of an Intranet in an SMB Environment

Human Resources Services and Announcements

IT Help Desk Support

Summary

Chapter 10      Front and Back Office Integration Solutions

Getting Past the Jargon

Front Office: Concepts and Applications

Back Office: Concepts and Applications

Enterprise Applications Integration Tools

Is Integration for Me?

Integration Challenges

The Case for Integration

The Case Against Integration

The Integrators

The Synergex Solutions

IT Consultants with Programming Skills

In-House Analyst

Summary

Epilogue    The Future of SMB Networking

Bibliography

Index

Index

Download - 242 KB -- Index

Updates

Submit Errata

More Information

InformIT Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from InformIT and its family of brands. I can unsubscribe at any time.

Overview


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information


To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Surveys

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites, develop new products and services, conduct educational research and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

Newsletters

If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information


Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.

Security


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children


This site is not directed to children under the age of 13.

Marketing


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information


If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.

Choice/Opt-out


Users can always make an informed choice as to whether they should proceed with certain services offered by InformIT. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.informit.com/u.aspx.

Sale of Personal Information


Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents


California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure


Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact


Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice


We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020