Sams Teach Yourself Microsoft Windows 2000 Professional in 10 Minutes

By Dorothy Burke and Jane Calabria

• Table of Contents
  • Copyright
  • Tell Us What You Think!
  • About the Authors
  • Introduction
  • Conventions Used in This Book
  • Lesson 1. Navigating Windows 2000 Professional
  • Lesson 2. Working with a Window
  • Lesson 3. Using Menus
  • Lesson 4. Using Windows 2000 Professional Help
  • Lesson 5. Using Dialog Boxes
  • Lesson 6. Working with Multiple Windows and Applications
  • Lesson 7. Copying, Moving, and Linking Between Windows and Applications
  • Lesson 8. Using My Computer
  • Lesson 9. Managing Files with My Computer
  • Lesson 10. Using WordPad
  • Lesson 11. Understanding File Properties and the Recycle Bin
  • Lesson 12. Printing
  • Lesson 13. Using My Network Places
  • Lesson 14. Using the Control Panel
  • Lesson 15. Using Outlook Express Mail
  • Lesson 16. Sharing Workstations and Setting Passwords
  • Lesson 17. Using Internet Explorer 5
  • Lesson 18. Web Site and Document Searching
  • Lesson 19. Troubleshooting, Restarting, and Disaster Planning
    • Task Manager
    • Restarting Windows 2000
    • What is a Computer Virus?
    • Curing and Preventing Computer Viruses
    • Creating a Startup Disk
    • Troubleshooting Windows 2000
  • Lesson 20. Customizing the Windows 2000 Environment

Troubleshooting Windows 2000

Windows 2000 contains many tools to help you troubleshoot problems. Some of these tools are interactive, and use a question and answer method of helping you to solve a problem. You might consider trying this method before you contact your System Administrator or Help Desk if you are experiencing a problem.

For example, let's say that you are having problems printing to a particular printer. Using Windows 2000 Help, find the troubleshooters(list) located under troubleshooting tools in the Help index. Here, you find a large list of troubleshooters available to help you (see Figure 19.2).

Figure 19.2 Here, troubleshooters are available to help you interactively.

Click the Print troubleshooter and the interactive troubleshooter goes to work (see Figure 19.3).

Figure 19.3 Here, we indicate to the Print troubleshooter that we are having problems with our network printer.

Follow the troubleshooter until you have resolved your problem. It's not guaranteed that you can solve all Windows 2000 problems in this way, but it is a great learning tool and the interactive troubleshooters help you to learn more about your computer and how it works by suggesting resolutions to your problems, requiring action on your part.

I'd like to suggest that you mark the troubleshooting list for future reference. When you need troubleshooting help, it will be convenient to find this page quickly. Do this by selecting the troubleshooting list, clicking the Favorites tab and clicking the Add button. Figure 19.4 shows the troubleshooting page added to our Favorites in the Help database.

Figure 19.4 Adding the troubleshooting list to your Help Favorites makes it easy to find when you need it again. Double click the item in the Favorites Topics to see the page.

In this lesson, you learned about restarting, using Task Manager, troubleshooting, and computer viruses. In the next lesson, you'll learn how to customize Windows 2000.

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