| PrintNumber | ErrorLocation | Error | Correction | DateAdded |
|---|---|---|---|---|
| 1 | p ii | First Printing: August 2011 | Second Printing: | 9/8/2011 |
| 1 | xi | Travis Wright is a Senior Program Manager on the Service Manager engineering team responsible for incubating new projects/partnerships and enabling customers and partners to harness the full potential of Service Manager. | Travis Wright is a Microsoft Senior Program Manager on the Service Manager engineering team responsible for incubating new projects/partnerships and enabling customers and partners to harness the full potential of Service Manager. | 8/1/2013 |
| 1 | p 33-34 | Concero (code-named), a self-service portal built on Silverlight, will allow IT managers to more easily deploy and manage applications in cloud infrastructures. Concero enables administrators to manage multiple private and public clouds while provisioning virtual machines and services to individual business units. Using Concero with VMM 2012, data center administrators will be able to provision not only virtual machine OS deployments but also, leveraging App-V, deploy and manage down to the application level, minimizing the number of virtual hard disk (VHD) templates necessary to maintain. | Application controller, previously code-named Concero, is a self-service portal built on Silverlight, allowing IT managers to more easily deploy and manage applications in cloud infrastructures. Application controller enables administrators to manage multiple private and public clouds while provisioning virtual machines and services to individual business units. Using Application controller with VMM 2012, data center administrators will be able to provision not only virtual machine OS deployments but also, leveraging App-V, deploy and manage down to the application level, minimizing the number of virtual hard disk (VHD) templates necessary to maintain. | 8/1/2013 |
| 1 | p 37 | System Center Service Manager (SvcMgr or SCSM) 2010 delivers an integrated platform for automating and adapting IT Service Management best practices to your organization’s requirements, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL), which are discussed in Chapter 3, “MOF, ITIL, and Service Manager.” Service Manager provides built-in processes for incident and problem resolution, change control, and configuration management. | System Center Service Manager (SvcMgr) 2010 delivers an integrated platform for automating and adapting IT Service Management best practices to your organization’s requirements, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL), which are discussed in Chapter 3, “MOF, ITIL, and Service Manager.” Service Manager provides built-in processes for incident and problem resolution, change control, and configuration management. | 8/1/2013 |
| 1 | p 41 | Although not reflected in Service Manager 2010, ITIL v2 used the term CMDB to refer to its configuration management database. ITIL v3 uses the nomenclature of configuration management system (CMS). History is tracked for each configuration item and work item. | Although not reflected in Service Manager 2010, while ITIL v2 used the term CMDB to refer to its configuration management database, ITIL v3 uses the nomenclature of configuration management system (CMS). History is tracked for each configuration item and work item. | 8/1/2013 |
| 1 | p 52 | Bug fixes included those fixes in cumulative updates (CUs) 1, 2, and 3. You can install SP1 after any of these CUs or you can install SP 1 directly on the Service Manager 2010 RTM version. You can also install SP 1 directly without any earlier version of Service Manager 2010. | Bug fixes included those fixes in cumulative updates (CUs) 1, 2, and 3. You can install SP 1 after any of these CUs or you can install SP 1 directly on the Service Manager 2010 RTM version. You can also install SP 1 directly without any earlier version of Service Manager 2010. | 8/1/2013 |
| 1 | p 68 | Ensuring that Incidents are processed consistently and that none are lost | Ensuring that Incidents are processed consistently and that none are lost. | 8/1/2013 |
| 1 | p 82 | What is the value of Configuration Management to the business? | What is the value of Change Management to the business? | 8/1/2013 |
| 1 | p 84 | Configuration Management System | Configuration management system | 8/1/2013 |
| 1 | p 84 | Because resources are to be allocated to the Incident Management process, the value of that process to the business has to be determined so that the resources allocated can be justified. To determine the value the organization places on the Configuration Management process, consider these questions: | Because resources are to be allocated to the Configuration Management process, the value of that process to the business has to be determined so that the resources allocated can be justified. To determine the value the organization places on the Configuration Management process, consider these questions: | 8/1/2013 |
| 1 | p 89 | System Center Service Manager (also referred to as SvcMgr or SCSM) 2010 is a newcomer to the Microsoft System Center suite and completes Microsoft’s approach to operations and the service management life cycle. | System Center Service Manager (also referred to as SvcMgr) 2010 is a newcomer to the Microsoft System Center suite and completes Microsoft’s approach to operations and the service management life cycle. | 8/1/2013 |
| 1 | p 126 | If the Alert to Ticket ratio is not well-tuned in Operations Manager, or Desired Configuration Management (DCM) settings are not well-tuned in Configuration Manager, this could lead to a lot of spurious tickets being generated in Service Manager. | If the Alert to Ticket ratio is not well-tuned in Operations Manager, or Desired Configuration Management (DCM) settings are not well-tuned in Configuration Manager, this could lead to a considerable number of spurious tickets being generated in Service Manager. | 8/1/2013 |
| 1 | p 182 | Fault tolerance is set at the instance level. | • Fault tolerance is set at the instance level. | 8/1/2013 |
| 1 | p 208 | 2. You specify where to install the Service Manager data warehouse server. Setup installs everything by default in the %ProgramFiles%\ Microsoft System Center\Service Manager 2010 folder, but this is customizable by browsing to a folder of your choice. | 2. You specify where to install the Service Manager data warehouse server. Setup installs everything by default in the %ProgramFiles%\Microsoft System Center\Service Manager 2010 folder, but this is customizable by browsing to a folder of your choice. | 8/1/2013 |
| 1 | p 239 | Figure 8.3 Workspace views seen by a non-administrator | Figure 8.3 Workspace views seen by a non-administrator. | 8/1/2013 |
| 1 | p 262 | For example, if you want to create a new Incident, the user can select from the Classification category of the incident from a predefined list. | For example, if you want to create a new incident, the user can select from the Classification category of the incident from a predefined list. | 8/1/2013 |
| 1 | p 289 | Change indent of these sentences. Note that on the left side of the distributed application designer, in the Object pane, you now see all databases. Because the component was configured to only accept SQL databases, you will only see this type of object. |
Indent changed. Note that on the left side of the distributed application designer, in the Object pane, you now see all databases. Because the component was configured to only accept SQL databases, you will only see this type of object. |
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| 1 | p 372-373 | The procedure to create the Problem Management user roles is not different from the procedure to create user roles for Incident Management. Therefore, see the detailed procedure in Chapter 10 to create user roles in Service Manager. Chapter 15, “Service Manager Security,” also provides relevant information. The problem work item form includes different fields to classify and categorize problem work items. The values presented in the form are Service Manager lists item values. |
The procedure to create the Problem Management user roles is not different from the procedure to create user roles for Incident Management. Therefore, read Chapter 10 for information about creating user roles in Service Manager. Chapter 15, “Service Manager Security,” also provides relevant information. The problem work item form includes different fields to classify and categorize problem work items. The values presented in the form are Service Manager list item values. |
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| 1 | p 425 | The IT GRC (governance, risk, and compliance) Process management pack (MP) is an addition to Service Manager 2010 (also known as SvcMgr and SCSM). | The IT GRC (governance, risk, and compliance) Process management pack (MP) is an addition to Service Manager 2010 (also known as SvcMgr). | 8/1/2013 |
| 1 | p 437 | (At http://www.microsoft.com/downloads, search for “IT Compliance Management Series.”) | (At http://www.microsoft.com/downloads, search for IT Compliance Management Series.) | 8/1/2013 |
| 1 | p 463 | 2. Open it with an XML editor such as XML Notepad, downloadable from http://www.microsoft.com/downloads/en/details.aspx?familyid=72d6aa49-787d-4118-ba5f-4f30fe913628&displaylang=en. (At the Microsoft Download Center at http://www.microsoft.com/downloads, search for “XML Notepad.”) | 2. Open it with an XML editor such as XML Notepad, downloadable from http://www.microsoft.com/downloads/en/details.aspx?familyid=72d6aa49-787d-4118-ba5f-4f30fe913628&displaylang=en. (At the Microsoft Download Center at http://www.microsoft.com/downloads, search for XML Notepad.) | 8/1/2013 |
| 1 | p 541 | To implement this involves defining Fact Tables, Dimensions, and Outriggers, discussed in Chapter 20. | To implement this involves defining fact tables, dimensions, and outriggers, discussed in Chapter 20. | 8/1/2013 |
| 1 | p 542 | Read more about the Incident and Desired Configuration Management Event Workflows in Chapter 10, “Incident Management.” To learn about Change Request Event Workflows, read Chapter 12, “Change Management.” | Read more about the Incident and Desired Configuration Management event workflows in Chapter 10, “Incident Management.” To learn about Change Request event workflows, read Chapter 12, “Change Management.” | 8/1/2013 |
| 1 | p 649 | 1. Configure the SQL Agent Service on your Service Manager data warehouse server to start automatically and start the service if it is not already running. This is required to run the scheduled publishing and subscription activities. | 1. Configure the SQL Agent service on your Service Manager data warehouse server to start automatically and start the service if it is not already running. This is required to run the scheduled publishing and subscription activities. | 8/1/2013 |
| 1 | p 663 | (replacing svcmgrdw with your own server name) | (replacing svcmgrdw with your own server name and Odyssey with your own domain) | 8/1/2013 |
| 1 | p 674 | . http://www.networkworld.com/community/meyler is a blog by Kerrie with general discussion topics, but concentrating on Microsoft management. | . http://www.networkworld.com/community/meyler is a blog by Kerrie Meyler with general discussion topics, but concentrating on Microsoft management. | 8/1/2013 |