PrintNumber ErrorLocation Error Correction DateAdded
1 pvi First printing April 2009 Second printing...to be done later. 7/22/2009
1 p20 When done correctly, and that means with a thorough follow-up and regular maintenance, it will make your workplace more enjoyable and, because of that, more productive. When done correctly, and that means with thorough follow-up and regular maintenance, it will make your workplace more enjoyable and, because of that, more productive. 7/22/2009
1 p32 She waited until they’d finished their salads and the steaks had arrived—with a baked a potato for him and a selection of seasonal vegetables for her. She waited until they’d finished their salads and the steaks had arrived—with a baked potato for him and a selection of seasonal vegetables for her. 7/22/2009
1 p42 We had a lot of transparency—I’m sure if most people know what that means, it’s about being more open, honest, and direct. We had a lot of transparency—I’m not sure if most people know what that means, it’s about being more open, honest, and direct. 7/22/2009
1 p42 “You should have yours eyes open about one thing.” “You should have your eyes open about one thing.” 7/22/2009
1 p45 Unless you push yourself beyond the bounds or everyday comfort, you will likely be stuck in the same groove you are in. Unless you push yourself beyond the bounds of everyday comfort, you will likely be stuck in the same groove you are in. 7/22/2009
1 p48 Ask them in advance to not accept ANY excuses and obstacles. Ask them in advance to not accept ANY excuses or obstacles. 7/22/2009
1 p68 They discussed not gossiping, not whining, making no excuses, no fault blaming…you name it. They discussed not gossiping, not whining, making no excuses, no blaming…you name it. 7/22/2009
1 p83 It’s one thing to commit to showing you care for everyone more, to being more caring and human. It’s one thing to commit to showing you care for everyone more—to being more caring and human. 7/22/2009
1 p85 The language of those who win often is different, too. The language of those who win is often different, too. 7/22/2009
1 p93 The list of interpretations in endless! The list of interpretations is endless! 7/28/2009
1 p103 Tim Moore was on the way to the airport, weaving through what was at least Saturday traffic, but his mind wasn’t on the road or the faded brown Volvo that had just cut him off, driven by a guy who was now shaking a fist out his window as if Tim had been at fault. Tim Moore was on the way to the airport, weaving through Saturday traffic, but his mind wasn’t on the road or the faded brown Volvo that had just cut him off, driven by a guy who was now shaking a fist out his window as if Tim had been at fault. 7/28/2009
1 p108 “I sent myself to a boot camp. Had a great times too. Came back to the office ready to wrestle grizzlies.” “I sent myself to a boot camp. Had a great time too. Came back to the office ready to wrestle grizzlies.” 7/28/2009
1 p131 He never made it go. He never did make it go. 7/28/2009
1 p137 This enables you to have a safe work environment, free from those who hang on you like a torch singer on a microphone, singing endless refrains of the Pity-Me Blues. This enables you to have a safe work environment, free from those who hang on you like a torch singer on a microphone, singing endless refrains from the Pity-Me Blues. 7/28/2009
1 p138 According to him, “Our customers are so dumb, they can’t figure out how to use our systems on their own.” Instead of advancing the situation by saying something like, “We need to do a better job of helping our clients adapt to our systems once we finish our installations. I’d suggest we offer them an online manual.” According to him, “Our customers are so dumb, they can’t figure out how to use our systems on their own; instead of advancing the situation by saying something like, “We need to do a better job of helping our clients adapt to our systems once we finish our installations. I’d suggest we offer them an online manual.” 7/28/2009
1 p139 And if we’re honest with ourselves, we have to admit that we’ve ALL have had our moments of whining. And if we’re honest with ourselves, we have to admit that we’ve ALL had our moments of whining. 7/28/2009
1 p153 He hangs up, and people are giving still him the eye, and a couple people suppress snickers when he attends an afternoon meeting. He hangs up, and people are still giving him the eye, and a couple people suppress snickers when he attends an afternoon meeting. 7/28/2009
1 p165 If someone doesn’t forgive you or responds with, “Yep, that was a bummer, but that’s okay, and I’m glad I brought it up,” know that you still did your part in cleaning up the mess.. If someone doesn’t forgive you or responds with, “Yep, that was a bummer, but that’s okay, and I’m glad you brought it up,” know that you still did your part in cleaning up the mess.. 7/28/2009
1 p167 I paint the picture, but a glance at the bottom line of a spreadsheet in a few weeks is really what is going to have the CEO grinning like the circus baboon. I paint the picture, but a glance at the bottom line of a spreadsheet in a few weeks is really what is going to have the CEO grinning like a circus baboon. 7/28/2009
1 p168 Once everyone is committed to the transformation vision, you will all experience the benefits: at work, with your customers, at home. Once everyone is committed to the transformation vision, you will all experience the benefits: at work, with your customers and at home. 7/28/2009