In my past as a consultant it was always interesting to see the reactions when I would ask certain questions. I'd go out to a site to solve a "huge" or "complicated" problem. I learned fairly quickly not to jump to conclusions, thinking I knew what the problem is from the description I'd been given. Instead, I went down the list. Backups? Maintenance? Logs? All the 101 stuff.
Most of the time, the company in question had done everything right - and the problem really was a complicated one. But sometimes I was met with scepticism by the technical professionals at the firm - "Why is he asking about Backups? I thought this guy was an expert....of course we have all that taken care of" - only to find (to their chagrin) that the basics weren't checked.
In a crisis we tend to forget. That's why it's important to create a checklist to help you solve problems, especially when you aren't having any. Oh, and don't forget to check the basics first - 9 times out of 10, that's the issue.
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