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Federico Ziliotto joined Cisco in 2007 as a customer support engineer (CSE) at the Technical Assistance Center (TAC) in Belgium, where he specialized in solving high severity issues for worldwide customers with particular focus on wireless networks, network admission control (NAC) setups, identity-based networking (IBN), and 802.1X, AAA solutions, and Cisco TrustSec. Federico owns an engineering degree from the University of Padova, Italy, with specialization in telecommunications. He is double CCIE #23280 in Wireless since January 2009 and Routing & Switching since April 2011. In June 2011 he moved to a new position as systems engineer in Cisco France, in the Solution and Technology Practice (STEP) team, where he currently collaborates with the pre-sales teams in security- and mobility-related projects.