CHRIS COOPER, HP Senior Education Consultant, is a 19-year veteran with Hewlett-Packard Education Services. He has spent most of his HP career developing and delivering courses on programming, system administration, O/S internals, and networking. He has also served as a solution architect and consultant. CHRIS MOORE, Expert Center Engineer for HP's Global Solutions Engineering team, specializes in analyzing system core dumps and identifying the causes of failures. He teaches classes on First Pass Dump Analysis inside and outside HP.