John Joyner, OpsMgr MVP, LCDR USN-R, BS, MCSE, is a presenter and inventor in the systems management space. A senior architect at ClearPointe, a leader and pioneer for the Managed Services Provider (MSP) industry, he’s been using Microsoft systems management technologies to deliver SLA-based guarantees of application performance in multi-tenant environments since 2001. As a Navy computer scientist, he deployed Microsoft Mail to the battlefield for NATO in former Yugoslavia in 1995, then took Exchange 4.0 afloat in 1996 for the first Internet-connected aircraft carrier battle group deployment in history. John retired as a Lieutenant Commander from the Navy in 1998, and has worked for ClearPointe since then. He has provided consulting services on behalf of Microsoft to design some of the world’s largest Operations Manager deployments. John is a contributing author to Microsoft Operations Manager 2005 Unleashed.