James Jones

James G. Jones has more than 30 years experience in the information technology industry and has held positions from technician to senior vice president of a Fortune 500 multinational. He holds a B.S. and M.B.A. from Michigan State University and numerous technical certifications including A+, MCSE, MCT, CNE, CCNA, and CCDA. He also holds certifications in the areas of fiber optics and network cabling, and is licensed by the FCC for installation and inspection of commercial radio and microwave applications. Today, in addition to writing books on technology, he regularly consults with leaders in the technology industry including Cisco, IBM, Hewlett Packard, Microsoft, and Oracle. Jim lives in Geneva, Illinois with his wife Sally and two sons Shaun and Chris.

Jim can be reached at jim@jamesgjones.com.

Sheldon Barry (B.A., M.ED, CCNA, CCAI, MCSE, MCT) is a program specialist for e-learning, writer, and consultant in Newfoundland, Canada. He is currently employed as program specialist for e-learning at the Avalon West School District (https://www.awsb.ca). Some of his previous employment positions have included technical writing, educational content consulting, high school department head, and high school teacher.

Sheldon completed a bachelor of arts from Memorial University of Newfoundland in 1994 and then went on to complete a bachelor of education from Memorial in 1995. Since then Sheldon has completed a masters of education (information technology) degree. He currently enjoys life with his wife, Kelly; his two little girls, Sarah and Anna; and loves to play soccer and golf.

Sheldon can be reached at sbarry@awsb.ca.

James Jones

Que Certification is among the industry's leading providers of IT certification training materials, publisher of the Exam Cram 2 series, the best-selling certification series of all-time. Que Certification's books are written by authors who are recognized experts in the field. In most cases, they are current or former instructors, trainers, or consultants who not only know what you need to know, they know how to present the information in a manner that is easily understood by our readers.

Craig Landes

Craig Landes has more than 10 years experience in Information Technology and is currently heading the development of The National Association of Personal Systems Administrators (NAPSA), a professional organization of technology specialists. Craig was co-author of the preceding two A+ Exam Cram books. Ed Tittel, Series Editor of Exam Cram2 and originator of the series, runs LANWrights, Inc., a training and writing firm that specializes in networking, computer security, and markup languages. Ed has contributed to 100+ books on various aspects of computing.

Craig Landes

James G. Jones

With more than 30 years in the information technology profession and communications industry, Jim Jones has held positions from Technician to Senior Vice President of a Fortune 500 multinational corporation. Jim has a B.S. in Education and an MBA from Michigan State University, and is also Microsoft MCSE certified, Novell CNE certified, and Cisco CCNA & CCDA certified. Additionally, Jim holds certificates in A+, network cabling, fiber optics, and microwave transmission, to name a few. Jim is the President of JGJ & Associates, a consulting firm providing executive seminars pertaining to technology, sales, and marketing, to some of the world's largest IT corporations including (among others): IBM, Microsoft, Oracle, Hewlett Packard, Compaq, and Siemens. Jim has been deeply involved with the A+ program since its inception.

Craig Landes

Craig Landes has more than 18 years experience in Information Technology, and has held numerous positions from database programming to Management Information Systems in the field of health care. Craig is A+ certified, and has worked with some of today's largest consulting firms, developing technical and educational programs for clients and employees at all levels. Currently, Craig is the president of Triax Corporation, a consulting business providing freelance technical writing, help systems, and educational materials development.