Kim Lindros

Ed Tittel is the originator of the Exam Cram series concept for Certification Insider Press. He has contributed to more than 30 titles in that series and to more than 100 computer-related books in general.

Ed also teaches for NetWorld+Interop, where he specializes in network operating systems, plus Internet technologies and security. In a past life, Ed worked for Novell, Inc., where his last job was director of technical marketing. In that position, Ed oversaw technical content for trade shows and for the BrainShare developer's conference, prior to his departure in 1994.

In his spare time, Ed is an enthusiastic pool player, if not an overly expert one. He also likes to cook¿especially homemade stock and all the good things that come from it. Ed and his trusty Labrador retriever, Blackie, make their home in Austin, Texas. You can reach Ed via email at edtittel@examcram.com.

Kim Lindros has more than 10 years of experience in the computer industry; she's been everything from technical support specialist to manager of information services to, currently, editor/project manager of IT-related books at LANWrights, Inc., in Austin, Texas. She has edited more than 20 books (and counting) and co-authored 2 certification books with Ed Tittel.

Kim wears her workaholic badge proudly but finds time to devote to volunteer projects. She records books for the blind and physically disabled through the Texas State Library Talking Book Program, co-chairs an annual book sale that benefits the Austin Public Library, and is an active board member for two nonprofits. She also tends (i.e., caters) to her four-legged pals¿Emma, Bluey, Festus, Ezra, and Rosie. You can reach Kim via email at kimlindros@austin.rr.com.

Kim Lindros

Kim Lindros is a full-time writer, content developer, and project manager who has worked around high technology and computing since the early 1990s. She coauthored MTA Microsoft Technology Associate Exam 98-349 Windows Operating System Fundamentals (Wiley, 2012) and Introduction to Computers and Application Software (Jones & Bartlett Learning, 2014), among other textbooks. She developed numerous college and corporate courses focused on IT security, Microsoft technologies, and Microsoft Office. Kim has also coauthored numerous certification-related articles with Ed Tittel.

Ed Tittel

Dan Balter is the Chief Technology Officer for InfoTechnology Partners, Inc., a Microsoft Certified Partner company. He works as an IT consultant and trainer for both corporate and government clients and has worked with several different network operating systems throughout his 20-year career. Dan takes pride in turning complex, technical topics into easy-to-understand concepts. Dan is a Microsoft Certified Desktop Support Technician (MCDST), a Microsoft Certified Systems Administrator (MCSA) on Windows 2000 and Windows Server 2003, and a Microsoft Certified Systems Engineer (MCSE) on Windows NT 4.0, Windows 2000, and Windows Server 2003. He specializes in Microsoft networking technologies, firewalls, virtual private networks (VPNs), and other security solutions in addition to designing and implementing messaging and business solutions for large and small organizations.

Dan is the author of Exam Cram 2: Managing and Maintaining a Windows Server 2003 Environment and a co-author for the best-selling books Exam Cram 2: Windows XP Professional and Exam Cram 2: Windows 2000 Professional, all published by Que Publishing. Dan frequently speaks at conferences across North America, including Advisor DevCon conferences and Windows & .NET Magazine Connections conferences. A graduate of USC's School of Business in 1983, Dan has authored more than 300 video-based and CD-ROMߢased computer training courses, including instructional titles on installing, configuring, and administering Windows 95, Windows 98, Windows NT, Windows 2000, Windows XP, and Windows Server 2003. He is also a featured video trainer for courses on Microsoft Exchange Server, Microsoft Outlook, and Intuit's QuickBooks small business accounting software. Dan is the video trainer for ExamBlastߗindows XP Professional and for the QuickBooks Pro training series on video and CD-ROM from BlastThroughLearning.com.

Dan and his family live in the Santa Rosa Valley area in Southern California, near the city of Camarillo. Dan lives with his lovely wife, Alison; their 8-year-old daughter, Alexis; their 5-year-old son, Brendan; and their golden retriever, Brandy. When he's not writing, researching, or consulting, Dan enjoys traveling with his family, swimming, playing racquetball and basketball, rooting for the Los Angeles Galaxy soccer team and the L.A. Lakers, going for long walks, listening to music, and exploring new age spirituality. Dan can be contacted via email at Dan@TechPartners.info.

Philip Wiest is a nationally known professional technical trainer who has presented more than 1,200 Cisco and Microsoft seminars to more than 37,000 students throughout the United States, Canada, the United Kingdom, and Australia since 1989 for Skillpath Seminars, CompuMaster Seminars, Prime Learning International, and Dun & Bradstreet. He has earned several prominent certifications, including the MCSE; CCNP; CCDA; Network+; Server+; Security+; A+; and, most recently, the new MCDST designation.

He delights audiences by crashing (often with little effort) and then resurrecting (often with much effort) unsuspecting software programs and network applications. His unique, irreverent, solutions-oriented style is at once humorous and insightful.

Philip's clients include The Walt Disney Company, the FBI, American Express, the National Association of Recording Merchandisers, ARCO, Bank of America, KPMG, Sony, EMI Records Group N.A., the National Association of Realtors, Warner Bros., and on and on.

Since graduating from the University of Pennsylvania, he has published more than 200 newspaper and magazine articles, received dozens of national training awards, and completed 15 marathons. He resides in Santa Monica, California, never more than a stone's throw from a keyboard or a microphone.

Ed Tittel

Ed Tittel is a 30-year-plus veteran of the computing industry who has worked as a programmer, a technical manager, a classroom instructor, a network consultant, and a technical evangelist for companies that include Burroughs, Schlumberger, Novell, IBM/Tivoli, and NetQoS. He has written and blogged for numerous publications, including Tom's IT Pro, PearsonITCertification, and GoCertify; and is an author on more than 100 computing books with a special emphasis on information security, Web markup languages and development tools, and Windows operating systems.