James G. Jones

James G. Jones

With more than 30 years in the information technology profession and communications industry, Jim Jones has held positions from Technician to Senior Vice President of a Fortune 500 multinational corporation. Jim has a B.S. in Education and an MBA from Michigan State University, and is also Microsoft MCSE certified, Novell CNE certified, and Cisco CCNA & CCDA certified. Additionally, Jim holds certificates in A+, network cabling, fiber optics, and microwave transmission, to name a few. Jim is the President of JGJ & Associates, a consulting firm providing executive seminars pertaining to technology, sales, and marketing, to some of the world's largest IT corporations including (among others): IBM, Microsoft, Oracle, Hewlett Packard, Compaq, and Siemens. Jim has been deeply involved with the A+ program since its inception.

Craig Landes

Craig Landes has more than 18 years experience in Information Technology, and has held numerous positions from database programming to Management Information Systems in the field of health care. Craig is A+ certified, and has worked with some of today's largest consulting firms, developing technical and educational programs for clients and employees at all levels. Currently, Craig is the president of Triax Corporation, a consulting business providing freelance technical writing, help systems, and educational materials development.

James G. Jones

With more than 30 years in the information technology profession and communications industry, Jim Jones has held positions from technician to senior vice president of a Fortune 500 multinational corporation. Jim is Microsoft MCSE certified, Novell CNE certified, and Cisco CCNA & CCDA certified. Additionally, Jim holds certificates in A+, network cabling, fiber optics, and microwave transmission. Jim is the President of JGJ & Associates, a consulting firm providing executive seminars pertaining to technology, sales, and marketing to some of the world's largest IT corporations, including (among others) IBM, Microsoft, Oracle, Hewlett-Packard, Compaq, and Siemens. Jim has been deeply involved with the A+ program since its inception.

Craig Landes

Craig Landes has more than 10 years experience in Information Technology and is currently heading the development of The National Association of Personal Systems Administrators (NAPSA), a professional organization of technology specialists. Craig was co-author of the preceding two A+ Exam Cram books. Ed Tittel, Series Editor of Exam Cram2 and originator of the series, runs LANWrights, Inc., a training and writing firm that specializes in networking, computer security, and markup languages. Ed has contributed to 100+ books on various aspects of computing.

Craig Landes

James G. Jones

With more than 30 years in the information technology profession and communications industry, Jim Jones has held positions from Technician to Senior Vice President of a Fortune 500 multinational corporation. Jim has a B.S. in Education and an MBA from Michigan State University, and is also Microsoft MCSE certified, Novell CNE certified, and Cisco CCNA & CCDA certified. Additionally, Jim holds certificates in A+, network cabling, fiber optics, and microwave transmission, to name a few. Jim is the President of JGJ & Associates, a consulting firm providing executive seminars pertaining to technology, sales, and marketing, to some of the world's largest IT corporations including (among others): IBM, Microsoft, Oracle, Hewlett Packard, Compaq, and Siemens. Jim has been deeply involved with the A+ program since its inception.

Craig Landes

Craig Landes has more than 18 years experience in Information Technology, and has held numerous positions from database programming to Management Information Systems in the field of health care. Craig is A+ certified, and has worked with some of today's largest consulting firms, developing technical and educational programs for clients and employees at all levels. Currently, Craig is the president of Triax Corporation, a consulting business providing freelance technical writing, help systems, and educational materials development.

Ed Tittel

Dan Balter is the Chief Technology Officer for InfoTechnology Partners, Inc., a Microsoft Certified Partner company. He works as an IT consultant and trainer for both corporate and government clients and has worked with several different network operating systems throughout his 20-year career. Dan takes pride in turning complex, technical topics into easy-to-understand concepts. Dan is a Microsoft Certified Desktop Support Technician (MCDST), a Microsoft Certified Systems Administrator (MCSA) on Windows 2000 and Windows Server 2003, and a Microsoft Certified Systems Engineer (MCSE) on Windows NT 4.0, Windows 2000, and Windows Server 2003. He specializes in Microsoft networking technologies, firewalls, virtual private networks (VPNs), and other security solutions in addition to designing and implementing messaging and business solutions for large and small organizations.

Dan is the author of Exam Cram 2: Managing and Maintaining a Windows Server 2003 Environment and a co-author for the best-selling books Exam Cram 2: Windows XP Professional and Exam Cram 2: Windows 2000 Professional, all published by Que Publishing. Dan frequently speaks at conferences across North America, including Advisor DevCon conferences and Windows & .NET Magazine Connections conferences. A graduate of USC's School of Business in 1983, Dan has authored more than 300 video-based and CD-ROMߢased computer training courses, including instructional titles on installing, configuring, and administering Windows 95, Windows 98, Windows NT, Windows 2000, Windows XP, and Windows Server 2003. He is also a featured video trainer for courses on Microsoft Exchange Server, Microsoft Outlook, and Intuit's QuickBooks small business accounting software. Dan is the video trainer for ExamBlastߗindows XP Professional and for the QuickBooks Pro training series on video and CD-ROM from BlastThroughLearning.com.

Dan and his family live in the Santa Rosa Valley area in Southern California, near the city of Camarillo. Dan lives with his lovely wife, Alison; their 8-year-old daughter, Alexis; their 5-year-old son, Brendan; and their golden retriever, Brandy. When he's not writing, researching, or consulting, Dan enjoys traveling with his family, swimming, playing racquetball and basketball, rooting for the Los Angeles Galaxy soccer team and the L.A. Lakers, going for long walks, listening to music, and exploring new age spirituality. Dan can be contacted via email at Dan@TechPartners.info.

Philip Wiest is a nationally known professional technical trainer who has presented more than 1,200 Cisco and Microsoft seminars to more than 37,000 students throughout the United States, Canada, the United Kingdom, and Australia since 1989 for Skillpath Seminars, CompuMaster Seminars, Prime Learning International, and Dun & Bradstreet. He has earned several prominent certifications, including the MCSE; CCNP; CCDA; Network+; Server+; Security+; A+; and, most recently, the new MCDST designation.

He delights audiences by crashing (often with little effort) and then resurrecting (often with much effort) unsuspecting software programs and network applications. His unique, irreverent, solutions-oriented style is at once humorous and insightful.

Philip's clients include The Walt Disney Company, the FBI, American Express, the National Association of Recording Merchandisers, ARCO, Bank of America, KPMG, Sony, EMI Records Group N.A., the National Association of Realtors, Warner Bros., and on and on.

Since graduating from the University of Pennsylvania, he has published more than 200 newspaper and magazine articles, received dozens of national training awards, and completed 15 marathons. He resides in Santa Monica, California, never more than a stone's throw from a keyboard or a microphone.

Ed Tittel

Ed Tittel is a 30-year-plus veteran of the computing industry who has worked as a programmer, a technical manager, a classroom instructor, a network consultant, and a technical evangelist for companies that include Burroughs, Schlumberger, Novell, IBM/Tivoli, and NetQoS. He has written and blogged for numerous publications, including Tom's IT Pro, PearsonITCertification, and GoCertify; and is an author on more than 100 computing books with a special emphasis on information security, Web markup languages and development tools, and Windows operating systems.