James G. Jones

With more than 30 years in the information technology profession and communications industry, Jim Jones has held positions from technician to senior vice president of a Fortune 500 multinational corporation. Jim is Microsoft MCSE certified, Novell CNE certified, and Cisco CCNA & CCDA certified. Additionally, Jim holds certificates in A+, network cabling, fiber optics, and microwave transmission. Jim is the President of JGJ & Associates, a consulting firm providing executive seminars pertaining to technology, sales, and marketing to some of the world's largest IT corporations, including (among others) IBM, Microsoft, Oracle, Hewlett-Packard, Compaq, and Siemens. Jim has been deeply involved with the A+ program since its inception.

Craig Landes

Craig Landes has more than 10 years experience in Information Technology and is currently heading the development of The National Association of Personal Systems Administrators (NAPSA), a professional organization of technology specialists. Craig was co-author of the preceding two A+ Exam Cram books. Ed Tittel, Series Editor of Exam Cram2 and originator of the series, runs LANWrights, Inc., a training and writing firm that specializes in networking, computer security, and markup languages. Ed has contributed to 100+ books on various aspects of computing.

Ed Tittel

Ed Tittel has been writing about and training others on computing topics since the 1980s. He’s contributed to over 140 computer books, and written many thousands of Web and magazine articles. Perhaps best-known for creating the Exam Cram series of IT certification prep books, Ed writes regularly for Tom’s Hardware, various TechTarget Web sites, and InformIT. Contact Ed through his personal Website at www.edtittel.com, and check out his Vista musings at www.viztaview.com.