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PHR Exam Prep: Strategic HR Management

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Functioning effectively requires a number of areas of knowledge and expertise, all of which could be grouped into three critical categories: knowing our business (organization), knowing our profession (craft), and knowing our customers. This chapter addresses some of the specific areas of knowledge with which HR professionals need to become fluent.
This chapter is from the book

Study Strategies

Although the PHR exam is multiple choice, try writing and answering your own "essay-based" questions. Write open-ended questions that require a response of at least a full paragraph–and write your answers without looking back at your study materials. The process of actually writing down your answers will reinforce what you already know, and will highlight what you need to study more. It will also likely help you as you work to recall this same information when you answer related multiple choice questions on the actual PHR exam.

Introduction

There is a familiar quotation that goes something like this: "Some people make things happen, some people watch things happen, and some people wonder what happened." In our profession, we are fortunate to have the opportunity to choose which of those paths we will follow. While this choice holds true for every chapter of this book (and therefore for every functional area within HR), it is particularly true of this one.

In each of the following sections, we will look a bit more closely at some of the key, underlying concepts and how they can support our efforts to function more strategically in our roles as HR professionals. Some of the areas will provide a step-by-step approach to the concepts being presented. Others will identify, define, and/or offer a brief explanation about other items that it’s important for HR professionals to know, but that aren’t fully explored in this chapter.

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