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Managing Complexity in IT, Part 1: The Problem

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Evolution via automation produces complexity as an unavoidable byproduct, says Richard Murch. But too few of us in the IT industry have addressed this insidious problem.
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IT Has Kept Us Growing

For more than fifty years, the information technology (IT) industry has been a catalyst for global growth and opportunity. The dynamic effects of IT on all types of industries, commerce, and throughout our society have been astonishing. The global market for all IT products surpassed $1 trillion in 2002 and continues with projections to $1.4 trillion by 2005 [1] despite periods of economic downturn, chronic outsourcing, recession, and uncertainty. In addition, the IT industry has generated millions of highly skilled workers worldwide who are paid above-average salaries and in turn contribute to better standards of living and stable societies. Millions of jobs have been created in IT-related industries such as services, support, and training. In the United States, for example, nearly 11 million people are employed in various IT capacities.

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