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The State of Mind Model

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Discover the model that helps ScrumMasters decide which approach they will take to address day-to-day situations.

This chapter is from the book

The ScrumMaster should adjust her approach according to the state of the team and the status of the company’s Agile adoption. There is a useful model that can help the ScrumMaster decide which approach to take. It’s called the ScrumMaster State of Mind [3], and it includes four core approaches:

  • Teaching and mentoring

  • Removing impediments

  • Facilitation

  • Coaching

I will describe them individually in the following pages.

Based on the maturity of the team and the fact that every team has different needs, the ScrumMaster will apply some approaches more frequently than others. Although all of them are useful at every team development stage, ScrumMasters should focus on the approach that helps them reach their current aim and supports the ultimate goal of enhancing self-organization.

After I describe the model, I’ll give you a few examples, from real situations, of how the ScrumMaster State of Mind model can be useful.

Teaching and Mentoring

The teaching and mentoring approach is about sharing experiences of Scrum and Agile in general and using one’s own experience to suggest additional practices and methods. At the beginning of Agile transformation, ScrumMasters have to explain the Agile and Scrum approach over and over again, because mentioning it once may not be enough for teams to understand why it is being implemented and how it should work. When the team has matured, it’s more about experiences and suggestions for new practices than teaching, but it’s still an important part of the ScrumMaster’s job.

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