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Using Digital Analytics to Drive Better Digital Experiences: Digital Meaning

📄 Contents

  1. The Digital Challenge: Our Metrics and Our Measurement Lack Meaning
  2. The Grocery Store with Invisible Patrons
  3. Getting Digital
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In this chapter, you'll identify the basic challenge of digital measurement and analytics, and learn why common metrics and reports can’t easily answer the fundamental questions you’re likely to ask about the digital world.
This chapter is from the book

We have tools dedicated to measuring the digital world. So it’s no surprise that we assume the measurements those tools give us are the right ones for the job. They aren’t. The standard set of web metrics most digital analytics tools use were developed long before people had even a basic understanding of how to do digital measurement, and mostly before analytics tools that could do much with the data were in widespread use.

The Digital Challenge: Our Metrics and Our Measurement Lack Meaning

The most common digital metrics are almost useless. They measure the wrong things in the wrong ways. They fail, at the most basic level, to link what happens in the digital world to our understanding of people’s behavior. In this chapter, you identify the basic challenge of digital measurement and analytics, and you see why common metrics and reports can’t easily answer the fundamental questions you’re likely to ask about the digital world.

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