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Web-Based Applications on the Front Line

To get a front-line perspective on how web-based applications are used in business, I interviewed a long-time web-based application user, Ian Soper. Ian is a graphics and web designer based in the Washington, DC area who has been using web-based applications since 2004 (full disclosure: we go back a long way[md]he's my son).

Ian estimates that he uses web-based applications for more than 95 percent of the management of his business, projects, and client contacts. He relies on the following products:

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